I have a VMB5000r5 Ultra SmartHub running firmware 1.20 4.0_1367_36740e8. I also have two Arlo Ultra 2 (H10 4k) cameras and one Arlo Video Doorbell (1.2 wired). These have been working great for two years.
As of this morning, the VMB5000 base station is no longer recording any videos locally to the SD card. I reformatted the SD card through the app. It reports that storage is available and doesn't show any issues, yet when motion is detected on any of the cameras no recordings take place. I also cold booted the base and also restarted it several times. I can't figure out what has changed. The system status on Arlo's website says everything is good. I tried contacting support, but the chat bot says I can't connect to a live agent unless I have a subscription, which I do not (and have not for over a year). I just need the base to record videos locally and have no need for cloud storage.
Is anyone else having this issue? Any ideas as to what is wrong? Any help would be appreciated.
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I would like to reiterate that the issues being experienced in this discussion are not expected behavior. The development team is currently testing new firmware to address these concerns, we do not recommend any troubleshooting at this time. Once the firmware fix is available I will provide more information.
We appreciate your patience while we work to resolve this issue.
The issue being described here is not expected behavior. The development team is actively investigating reports of this issue and working on a resolution. As soon as I have more information to share I will provide an update.
Why is there always an issue with recording to the Smarthub following an app upgrade? It’s not recording anything and the calendar seems GRAYED out. Does anyone have a solution?
@james As per recommendation I rebooted and check and confirmed the new firmware base station is still not recording locally. I bought Arlo for local recording not for subscription. I believe this is due to new update. But now what’s the solution. I see a lot of people still waiting.
Since I recently performed a factory update of my Pro 3 System, I have been unable to record locally. I have done a complete reset of the system. I am connected to the internet. Everything worked well before the upgrade. Anyone know of a fix?
The missing recordings are reported by many customers.
The missing notifications could also be related to a new app upgrade.
Best provide what model cameras, base and app version details.