Help. Arlo Ultra 2

[jarunningbear]

I purchase the Arlo Ultra 2, 3 Camera Kit from Best Buy and it is supposed to have a 3-month trial included, but I do not see a code to redeem. I also cannot find any instructions on how to redeem. I have created an account and would like to complete the setup of my cameras but cannot get past the add a plan section.

[StephenB]

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@jarunningbear wrote:

I purchase the Arlo Ultra 2, 3 Camera Kit from Best Buy and it is supposed to have a 3-month trial included, but I do not see a code to redeem. I also cannot find any instructions on how to redeem. 

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If you are in a country where Arlo offers a subscription, the cameras should automatically get the trial when you onboard them.

[jarunningbear]

You are right. The 3-month trial did show but I had to pay for my subscription first as the hub would not connect to cameras without a subscription first. So, I wonder will the subscription I paid for start after the trial period or did I just lose money?

[jguerdat]

If you're using one of the Arlo Secure subscriptions and also use Feed to view videos, the cameras should automatically be migrated to your paid subscription since they are for unlimited cameras.