Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base station install

Reply
Discussion stats
  • 1 Reply
  • ‎2023-08-20 10:09 AM
  • 411 Views
  • 0 Likes
  • 2 In Conversation
Dwizzle
Follower
Follower
‎2023-08-20 10:09 AM

Trying to install my base station. According to my phone I am connected to Wi-Fi. My base station is not connecting. It connected once and I went through the prompts including naming my base satiation and clicked finish and lost connection 

Labels:
0 Likes
Reply
Message 1 of 2
411
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2023-08-21 06:35 AM

I assume it's a VMB5000 SmartHub (check the bottom of the hub on the sticker to be sure). What is the LED on the hub showing? Does the hub show in your account?

0 Likes
Reply
Message 2 of 2
387
Discussion stats
  • 1 Reply
  • ‎2023-08-20 10:09 AM
  • 412 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.