Can not access arlo app anymore

[motg]

when I try to access my arlo app it comes up sayng I've reached my limit on 2 factor logins the reason I tried it so many times is because I would not recieve the text message they were suppose to send so that I could login.

I can go online and access my account and cameras with no problem.

I hope someone can tell me what to do.

[DannyBearAgain]

Refer article below.

https://kb.arlo.com/000062579/Why-isn-t-two-step-verification-working 

[motg]

Thank you Danny for getting back to me. This is exactly what happened to me. The app asked me to logon. I logged on and then it asked for 2fa. I tried the sms and I received nothing. I tried it a few times and got no response. I then tried email. The email would come through with the 6 digit code. When I went to put it in the 2fa it would start over asking to authenticate. So at that point the code was no good. This went on for a few tries going back and forth between the app an email. Finally I got this error and that is where I am stuck. “Unused second factor auths limit reached “. I can reach my account on the laptop and see all my cameras and all my account info. Just nothing on my phone which is very important. I can see everything on my wife’s phone but I don’t have her set as admin. My next step was to use her phone and login as myself and see if I can turn off 2fa then try mine again. Since her phone is a trusted device. I will wait until I hear back from you before I do anything. All I need is the 2fa to be reset on my phone app. Thank for the reply. I hope I explained it properly

[jguerdat]

Use the web client to edit your profile's login settings for 2FA. Use the Edit selection to remove old phones (maybe all of them). Try again.

[motg]

Thank you Guru it is working and I am very happy for that. One last item when I tried to add my phone as a trusted device it would not send me a sms message to verify it. I checked the settings on my phone and there should be no issues.

I don't know if I am missing some setting.

Thank you very much.

[jguerdat]

Verify that the SMS setting is for the proper number. You could also try defaulting to a different method (email?) and seeing if you could possibly delete the SMS setting - no idea if that's actually possible but worth a try. Either way, then reset to a default setting of SMS.

[motg · Accepted solution]

Well the number is correct and it still doesn't work but I am happy to access the app. I will just keep the verification set to email. Maybe Arlo has a problem with the SMS side of it.

Thanks again.