Arlo ultra 2 not recording.

[BCQ]

Hi, 

I have 3 Ultra 2s mounted. One stopped recording 2 weeks ago. I recently changed the battery. And it was working. The camera shows a good charge and connected to the base station. When I hit the play symbol over that cameras picture on the app, it buffers for a minute, then returns to “16 days ago”. I removed the device and re-added it just fine. Once re-added, it was back to “16 days ago again”. I do not see any settings that I am missing. No better luck using my arlo on a desktop, either. 

The other 2 cameras are recording. 

Any thoughts?

[jguerdat]

Any chance the trial subscription for that camera has run out or is  there a paid subscription in place?

[BCQ]

Paid subscription. It’s been up for over a year. The other cameras are working. 

[StephenB]

---

@BCQ wrote:

Paid subscription. It’s been up for over a year. The other cameras are working. 

---

If you swap the camera with one in another location, does the problem move, or does it stay with the location?

[jguerdat]

When you removed and re-added the camera any rules you may have created in your modes have been removed and must be recreated. The Armed mode will have a basic rule but no other modes will have them. Does the camera have appropriate rules in any modes you use?

[BCQ]

I have not set any specific modes. As far as I can tell with the app, everything is selected on that should be. I have resynced several times. The app picks up the device quickly. But it will not record. I hit the play button, it buffers and says “connecting” then just goes back to the last pic from weeks ago. Camera positioning does the same thing. 

[StephenB]

---

@BCQ wrote:

 I hit the play button, it buffers and says “connecting” then just goes back to the last pic from weeks ago. Camera positioning does the same thing. 

---

This suggests there might be a problem with the wifi signal reaching the camera.

I suggest moving it to the same room as the base as a test (6-10 feet away), and see if you still get the buffering.

[BCQ · Accepted solution]

Sorry for the delay.  I do not know why but it is working again. I repeatedly hit the reset/sync button over several days and fully charged the battery overnight. (It had plenty of charge before and was plugged into a solar charger.)

It was working in the morning. 

Thank you for the quick replies. 

[readyp]

I have found that turning the camera off from the app, then back on, otherwise restart the Smart Hub/basestation gets it working again.