Arlo ultra 2 hub

[shokabeln]

We just bought a Arlo 2 ultra kit, I can’t get the hub to connect during installation. I’ve made a port forward on 80,123,443. I am still not able to get it to work, I’ve tried Arlo eu support Friday and today, it’s been impossible to reach them. Do you have any tips on what I am doing wrong?

[StephenB]

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@shokabeln wrote:

 I’ve made a port forward on 80,123,443. I am still not able to get it to work

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Then remove the forwarding.  It's almost never needed.

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@shokabeln wrote:

We just bought a Arlo 2 ultra kit, I can’t get the hub to connect during installation. 

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Is this a used hub, or is it new?

Is the hub showing up in your router's attached device list? 

What is the LED status?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean