Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

[Tomba]

Any ideas how to get 4k back? And has anybody else experienced loss of all devices including hub. Only device that was left intact was Chime2 that was added to other hub (household wifi). 

Now there is only 2k recording option when it should read 4k. Also when viewing online I can only see 2k badge.

[jguerdat]

What subscription do you have? Some only have 2k recordings. 

[Tomba]

Hi,

I have only 2k subscription but shouldn't local live (and recordings) still have 4k option? At least it was like that before. 

[ShayneS]

Which version of the Arlo app is this appearing in? 

[Tomba]

Hello,

Screenshot attached.

 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.