Arlo Ultra 2 Spotlight Camera went offline

[Daniel1478]

I purchased an Arlo Ultra 2 about two weeks ago and it's been working fine. This morning I checked the app and was informed that the camera was offline. I removed it and attempted to re-connect without success. I followed all the instructions but my app said it was unable to detect the camera. Remember I previously installed this camera so I know how to connect it to the base.  I have another camera connected to my base station which is working fine but this one just suddenly stopped working. Any suggestions or is it just a defective camera? 

[StephenB]

---

@Daniel1478 wrote:

I purchased an Arlo Ultra 2 about two weeks ago and it's been working fine. This morning I checked the app and was informed that the camera was offline. I removed it and attempted to re-connect without success. 

---

 First I'd recharge the battery, just in case.

Then try a reset.

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Daniel1478]

The battery was fully charged and I did attempt a reset without success.

Thank you for your suggestions.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.