Shared access pending

[kbrady11]

I am trying to share my account with my boyfriend. I sent him an invite through Grant Access. He clicked create account in the email it sent and he made a new account. My account still says he is pending and when he logs into his, it just says to add new device. I have read numerous community posts on people having the same issue and I still can not figure out how to fix this. Very frustrating for how much money we just spent on these and he can not even see the cameras. How do I fix this????

[StephenB]

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@kbrady11 wrote:

I am trying to share my account with my boyfriend. I sent him an invite through Grant Access. He clicked create account in the email it sent and he made a new account. My account still says he is pending and when he logs into his, it just says to add new device.

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Did he do this on a PC?

If not, have him try clicking create account again on a PC.  That should open the PC browser to my.arlo.com.  Since the account is already created, he should just log in to it.

[Haimabekasis]

Hi, I’m having the same problem and I’m trying to login on my iPad. Is the iPad the problem? Thanks!

[StephenB]

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@Haimabekasis wrote:

Hi, I’m having the same problem and I’m trying to login on my iPad. Is the iPad the problem? Thanks!

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Accepting the invite often fails on phones and tablets.  

So try a PC.