Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[BrookeN]

Thank you for letting us know. I passed tis information onto our development team. 

[AshBb]

Any updates on this? I'm having the same issue with my Samsung Flip 7. I've tried everything mentioned here so far (e.g., set to optimized, app updated)

[BrookeN]

I do not have an update as of yet. As soon as I do I will reach out to the community. 

[BrookeN]

I just wanted to give a quick update that this is still actively being investigated. I will update the community again soon. 

[AshBb]

Thank you so much for keeping me updated. 

[BrookeN]

Can you please let me know if you updated to 6.6.9 and if you have are you still seeing this same behavior?

[AshBb]

Yep I've been on that version of the app since it's been released and still have the battery issue. 

[jguerdat]

FYI, I'm on Android 6.7.4 and the battery issue still exists.

[BrookeN]

Thank you for letting me know, I will be in touch soon.