Video Storage Length

[Vybyuk]

I stopped using my cameras four months ago. Does that mean all the videos that had been stored on my account are gone? I have the basic subscription, but I was going to cancel it until I need to use the cameras again. I hadn't downloaded the videos anywhere, I thought they were stored on the account. Are they gone or can I find them somewhere?

[StephenB]

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@Vybyuk wrote:

I stopped using my cameras four months ago. Does that mean all the videos that had been stored on my account are gone? 

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They are gone.  Retention is 30 days with a subscription.  If you want to keep them longer, you either need to download them or add local storage to the base/smarthub (usb or microsd for the VMB5000).

[StephenB]

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@Vybyuk wrote:

I stopped using my cameras four months ago. Does that mean all the videos that had been stored on my account are gone? 

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They are gone.  Retention is 30 days with a subscription.  If you want to keep them longer, you either need to download them or add local storage to the base/smarthub (usb or microsd for the VMB5000).