Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18
Hello Arlo Customers,
We are aware of a reported issue for some customers where motion may not have triggered recordings during a short time between 8am and 9:30am PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected.
Thank you for your patience and we apologize for any inconvenience,
I have three cameras on one base system. Two cameras are giving me push notifications. One camera is not giving me any motion indications and it is not recording any motion instances
I have not had motion detection since 3:30am 05/1518 - going on five days now with no motion detection or push notifications - camera's will live stream and manually recorded video's will show up in library hours later - also, most streaming is now compromised by vertical blurry lines, all ten of my Arlo Pro camera's are brand new with no issues prior to 05/15/18 - I have contacted tech support several times (after being on hold for long periods of time) and they keep telling me they're working on the issue and an update to rectify this issue will be released soon - AGAIN, FIVE DAYS WITH NO MOTION DETECTION
Well iv had my Arlo Pro 2 for under two weeks, is this is just bad timing me getting this system as I feel there is so many issues with the Arlo Pro that I wonder how anyone feels any security. From time out messages, buffering problems, blinking blue lights, now not recording trigged motion. I can see I will be going all wired by next week.
So am I to take it the cloud server issue is on going yet there is only one anouncment post?
Our cameras only seen to capture the end of motion for the last several days, we've changed angle and sensitivity and still only see tail end of motion. What are we doing wrong?
Would also be nice if Netgear would, after 3 years of continuous questioning from tens of users, answer the question as to whether HomeKit is coming to Arlo, Arlo Pro and Arlo Pro 2 cameras. Not hard to answer yes or no.
Hi Arlo community,
I noticed that my geofencing away and home modes are not working anymore after the recent FW update.
I have geofencing setup as:
Away Mode: Armed
Home Mode: Schedule
Before the FW update the icon, when selecting Mode in the app showed either Armed, or Scheduled as it was supposed to according to the geofencing selected modes.
Now it only shows the geofencing icon and doesn't switch modes after leaving or entering the geofence.
I re-installed the app and also rebooted the base station...no change.