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Community Manager

Motion Detection during 8 am and 9:30 am PST on 5/19/18

Hello Arlo Customers,

 

We are aware of a reported issue for some customers where motion may not have triggered recordings during a short time between 8am and 9:30am PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected.

 

Thank you for your patience and we apologize for any inconvenience,

 

Arlo Team

 

arlo-app-phone.png

Message 1 of 190
Initiate

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I had the same issue yesterday... motion wasnt detected several times. Hope they fix issue
Message 2 of 190
Star

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Any what about the 2.5.0 update affecting schedules and push notifications. Any fix for this? I feel this is Very important and my property is not secured as it should be.
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 3 of 190
Guide

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I second that! My wife and I both are not getting push notifications anymore. There are still recordings in the library but nothing pushes.
Message 4 of 190

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I have three cameras on one base system.  Two cameras are giving me push notifications.  One camera is not giving me any motion indications and it is not recording any motion instances

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 5 of 190
Highlighted

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

When is the update coming to recognize people only..not branches and papers blowing
Message 6 of 190
Guide

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

As of 9:45 PM EST - this issue is still happening. Our cameras are recording but we are receiving no notifications. Please look into this - I don’t want to go overnight without alerts.
Message 7 of 190
Initiate

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Cameras are triggered with motion and they record, but there are not any notifications. Last app update messed notifications up for almost 5 days now
Model: VMC3030 | Arlo Wire-Free Camera
Message 8 of 190

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I just loaded the latest app into all 3 cameras in the past few days. Only 2 of my 3 cameras now give any notifications. The 3rd camera doesn’t respond to motion, doesn’t give notification, and doesn’t record anything now.
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 9 of 190
Tutor

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

It's 8:48pm PST and two of my four cameras are not recording and therefore not sending push notifications.
Message 10 of 190
Guide

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I have not had motion detection since 3:30am 05/1518 - going on five days now with no motion detection or push notifications - camera's will live stream and manually recorded video's will show up in library hours later - also, most streaming is now compromised by vertical blurry lines, all ten of my Arlo Pro camera's are brand new with no issues prior to 05/15/18 - I have contacted tech support several times (after being on hold for long periods of time) and they keep telling me they're working on the issue and an update to rectify this issue will be released soon - AGAIN, FIVE DAYS WITH NO MOTION DETECTION

Model: VMB3000 | Arlo Base Station
Message 11 of 190
Aspirant

Arlo Pro 2

I have a problem with Arlo, 4 day ago the mode button on my arlo app disappeared, so now I cannot open armed or disarmed. How To do this mode button back. Thanks
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 12 of 190
Tutor

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I have been having the same issue! I am not receiving notifications. Sometimes the recordings show up in my library, but not all the time. Once in a while I get a notification, which make me think it’s fixed, but then it happens all over again. This has been happening for 5 days now.
Message 13 of 190
Tutor

Re: Arlo Pro 2

Well iv had my Arlo Pro 2 for under two weeks, is this is just bad timing me getting this system as I feel there is so many issues with the Arlo Pro  that I wonder how anyone feels any security.  From time out messages, buffering problems, blinking blue lights, now not recording trigged motion.  I can see I will be going all wired by next week. 

 

So am I to take it the cloud server issue is on going yet there is only one anouncment post?

Message 14 of 190
Guide

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

not had my arlo recording for days do netgear have a problem ?

Model: VMB3000 | Arlo Base Station
Message 15 of 190
Aspirant

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Our cameras only seen to capture the end of motion for the last several days, we've changed angle and sensitivity and still only see tail end of motion. What are we doing wrong?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 16 of 190
Tutor

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Mine are still not working with push notifications. Sometimes they are not even recording. This has been going on for 5 days.
Message 17 of 190

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I haven't had motion detection since the 15th. As a bunch of other also have this same issue. Do you have a fix yet????
Message 18 of 190
Apprentice

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

+1. Recordings continuing but no push notifications on iOS.

Would also be nice if Netgear would, after 3 years of continuous questioning from tens of users, answer the question as to whether HomeKit is coming to Arlo, Arlo Pro and Arlo Pro 2 cameras. Not hard to answer yes or no.
Message 19 of 190
Tutor

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Save problem on my end just annoyed.
Message 20 of 190

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Just wondering.......have any of you just tried rebooting the base? I’ll try that later today and let you know.
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 21 of 190
Tutor

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

I tried rebooting the base days ago, but that did not help.
Message 22 of 190

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Yes, I've rebooted the base many times. Also deleted a camera and re added it. Still nothing. I have a useless $400 system. My cameras also go offline once a month. It requires removing all of them and resynchronizing them. PITA!!!!
Message 23 of 190
Initiate

Geofencing not switching Modes for Away or Home mode after new FW update

Hi Arlo community,

I noticed that my geofencing away and home modes are not working anymore after the recent FW update.

I have geofencing setup as:

Away Mode: Armed

Home Mode: Schedule

 

Before the FW update the icon, when selecting Mode in the app showed either Armed, or Scheduled as it was supposed to according to the geofencing selected modes.

Now it only shows the geofencing icon and doesn't switch modes after leaving or entering the geofence.

I re-installed the app and also rebooted the base station...no change.

 

Message 24 of 190
Apprentice

Re: Geofencing not switching Modes for Away or Home mode after new FW update

I got a push notification about 30 mins ago.
Message 25 of 190