Hello Arlo Customers,
We are aware of a reported issue for some customers where motion may not have triggered recordings during a short time between 8am and 9:30am PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected.
Thank you for your patience and we apologize for any inconvenience,
I have the same issues as others. In the past week, my Arlo cameras have stopped sending push alerts. Mos of the time they do pick up the motion and record the 10 second video, but no alert is sent to my iPhone. I have tried different cameras, I have rebooted the Arlo base station, I have turned push alerts on and off, I have turned off and on the iPhone notifications for Arlo, and I may get a few hours of alerts, but then it goes dead again. Nothing else has changed in my network environment. This appears to be a programming screw up by Netgear/Arlo in the version 2.5 update.
Hurry up and fix it and please communicate with the group as to an ETA.
For a month now I have been experiencing my cameras not detecting motion at night. At first it was from 11:30 pm - 4:30 a.m. EST. I called technical support and they had me switch from armed to custom mode. That didn't work. They then had me switch camera locations. This worked somewhat. I still have lapses of one hour time periods that motion doesn't record. I have insomnia so I hav looked at my cell phone and my WIFI is at FULL strength - better than during the day when the cameras work fine. I also know cars are driving past and the motion is not being detected. When I go "live" the camera works fine.
I've called numerous times to tech support with no help.
I've removed the cameras and added them back with no success.
Still not receiving push notifications on my iPhone. I get emails about motion detected, but not push notifications. It's been an issue since 5/18/18. Customer support walked me through all the "fixes", but it's still not fixed. How long before the problem is corrected?
It looks like schedule mode has not been working all weekend (5/18 - 5/20). My schedule was active, but no motion or triggers were activated (yet motion had occurred). I've rebooted my basestation and cleared and tried to re-enter my schedule, neither helped. In fact, I can't seem to set a new schedule any more...nothing stays the way I set it. I'm on permanent activated mode now and it's working in that mode. I'm disappointed with Chat mode help and I couldn't find an email to submit my problem. The "notices page" on your site seems to minimized the problem, yet from some of the comments indicate its an on-going problem
For now you need to avoid using the schedual, and use a custom mode that you may have used within a schedual. When I do this I can get notifications and motion triggerd recordngs.
I am still having issues with my Arlo Pro 2 not detecting motion. I did the motion detection test on my cameras, and they test fine, but my Arlos does not automatically detect motion when armed. I have rebooted my system, re-added/re-synched cameras, etc, but still no motion detection. I was having the offline issues (where sporadically the app would say my cameras and/or Arlo system was offline), but that seems to have gone away for now.
Just talked to support. They acknowledged the issue is still ongoing for me and escalated the issue to next level. However, they gave me a work-around that seems to work for me...add a custom mode (you can add each camera to the custom mode) and activate it. Now video is recording and notifications, both push and email, are working for me. I was using geofencing but am now using the custom mode, so at least I can manually activate/disable Arlo as desired. It's better than nothing for me.
I just got off a tech support chat session. They had me Remove the base station in settings, reset the base station and the add the base station and the cameras all over again. It seems to have worked for me.