Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo App Login issue

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Guide
Guide

It is 1138pm Pacific Time, and I still am repeatedly getting the error message when I try to log into the Arlo app, so this issue is most definitely not resolve yet.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Tutor
Tutor

Try to turn off your Cell's WiFi and use your phone carrier's network. I tried it and it works.

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Tutor

Some of us are using the arlo baby monitor using the display through an Echo Show. Turning off wifi and using mobile data is not an option. Until I can find the system reliable again, this issue is NOT resolved.

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Resolved my ass. I still can't log in and arm my system. Between my call this morning with the useless tech support regarding the excessive battery drain to now this, I'm ready to rip this crap off and go with blink. I have 3 blink cameras along with 3 arlo pros and although blink lack some of the features of arlo, it has been solid since I installed it.
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Initiate
Initiate

Arlo website still down.. What is time frame for it to come up? 

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Tutor
Tutor

Turn off your Cell's WiFi and use your phone carrier's network just for people who needs temporarily log in.

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Initiate
Initiate

You are saying the login issue was resolved as of 23:00 PST; however, I am still having login issues ("We're sorry. Arlo is currently unavailable. Please try again later."). If I go online outside of the app, I get the error message "This site cannot be reached" on Chrome, Mozilla, and IE. I cleared my cookies and still the site cannot be reached. My internet connection has no issues. Thank you your help.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Initiate
Initiate
This is not resolved at all. Arlo.netgear.com is completely down
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Still down
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Initiate
Initiate

I think this is Netgear's longest outage for Arlo. Wow. So far it's been almost 5 hours. I don't know exactly when it started but it started before this Thread was created that's for sure.

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Resolved my ass, it still isn't working and after spending an hour and a half with support they still have no clue.

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Aspirant
Aspirant
I am still having the issue on my app when connected via wifi but cell data does work.......What am I missing here?
Model: VMC4030| Arlo Pro Wire-Free Camera
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Guide
Guide

Using my cell phone, I can on in to the app and access my system and library now. However, I can't log in using my tablet. Not cool, Netgear!

Model: VMC4030| Arlo Pro Wire-Free Camera
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Star

Five hours isn't even close to their longest outage.  And most of the time you can either totally rebuild your system or wait days for it to magically start working again when they finally figure out their problems.

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Initiate
Problem NOT resolved. Still getting same message. 3am May 28
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Don't hold your breath, you will probably never hear back from them, things will just start working later this week and we will never know what they screwed up or how they finally fix it.  At least that has been my experience this last year, their support team has no clue, as far as I can tell they are just reading off a sheet and have no technical experieince or at least they aren't using it if they do.

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All of a sudden the cameras froze, around 5-6pm pst. I tried to reboot the base from my ipad as i do all 

All the time, then our terrible message appeared. I rebooted the reset button, no help. I RESTARTED MY IPAD. NOW I CANT LOG IN!!! It is now 12:15am pst (Los Angeles) IT IS STILL DOWN!!

 

ANDY

 

 

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Guide
Guide
I logged off wifi on my phone and can now access my arlo system through my mobile network....but this is not a long term solution. Please keep trying to figure out what is wrong and fix it.
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Down over 12 hours here.   Worthless 

Model: VMC3030 | Arlo Wire-Free Camera
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Initiate
I certainly hope what I'm reading isn't going to be true, re outage timeline.. I do assume Arlo is actively working on this issue as I type. I have active issues/intrusions which requires that I have cameras too begin with. Hence, down time is very disconcerting.... Lost opportunity to catch them in the act!!! So, come on... Essential you get your act together people are relying heavily on you and your products, damn it.
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Aspirant
Aspirant
Still not resolved @12:30 AM PST
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Retired_Member
Not applicable

What must I do to get an answer from Arlo to my very, very specific question please?

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Aspirant
I'm still having trouble...cant log in!
getting a Arlo is currently unavailable message.
This in unacceptable!
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Aspirant
I am still encountering this error. Stating cannot log in due to internet connectivity issues.