Hello Valued Arlo Customers,
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
-The Arlo Team
Can you confirm the system is still operating (armed) even though we cannot log in? My system was armed but I can no longer log in either by app or computer. The former says to try again later and the latter states the server is unavailable. Also, can you please send an email to customers--it's more effective and reaches more involved than community posts. This was of great concern two weeks ago when the arming tab disappeared and now anyone with their system armend ought to know if it's actually working so they'll know if additional security arrangements need to be made until a fix occurs (but they won't even know to check without an email if only announced in a blog/forum.
Great suggestion on turning your phone's wifi of and using mobile data. Thus is this specific to Comcast's networks?
This just worked for me too after hours of trying this. Library was also missing all videos. I went live and recorded a 2 second vid and all 7 days of videos came back. I also have comcast.
Hello Arlo Family,
Important update: Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused.
-The Arlo Team
I can confirm that I was able to log in and the site was working, but now it's down again. While it was briefly working, I noticed it produced a glitch in Mode Status in the App (in the App only). The website correctly reflects the Mode Status as Schedule-Armed. However the App is saying Schedule-Disarmed. I tried logging out/in, tried manually changing modes back and forth, but to no avail. This server issue messed this up. I hope it resolves itself by tomorrow.
Looks like it went down again and is still down.
This Arlo system is a piece of crap! It has gotten worse as the days go by, now this! I can't even log in now because they are unavailable! Then I chat with someone in Support and tell them about the "We're sorry, Arlo is currently unavailable. Please try again later." message, and then he asked me if I could send him a photo of the message! What the F#?*!!! Why the hell do you need a photo? Then at the end, they say, "They will contact me by email when they resolve the issue". OMG!!! Not only does Arlo suck but now so do you, Support!