you expect us to have our home protected with your devises not even working? i keep getting a pop up in log in menu "sorry; we are having trouble signing you in because of internet connectivity issues. do you want to try again?" i have already checked my internet twice and it is working perfectly. Safety is always my number one concern and i think i might have made a mistake with buying your product.
All it says is that they are aware of the problem. Wish it was more informative.
Typical. Service down and company support says little to nothing.
Even though my phone app is down, the web based application is working just great for me on my desktop, including catching, monitoring, notifying, and displaying new motion events.
Widespread outage for arlo.netgear.com, DNS unresolved, what's going on and what's the ETA for a solution?
Most cloud services have a status page for their services right up on the site, how is one even supposed to find this information? Twitter? Are you kidding me?
Yeah, yet again, systems are down, we should all be due a refund, think it is time to take this system back. Best part while on hold I have a security company recorded message saying remove the special characters from my passwords, are they seriously telling us that their systems can't handle special characters? Have they not updated their system since 1980, oh yeah, that is probably what broke it. Also advertizing they can help make my computer run better, that's what I need is my computer to function as poorly as the Arlo system.
You have been working on this all day long, or at least that is what support told me this morning. How is it that you do not understand your systems well enought to have repeated outages that last longer than a day? This happens on a regular basis and is unacceptable.
@Retired_Member To answer your question regarding the recording on the support line, I don't work at or for the call center, so I can't speak for them personally. However, I did escalate this to call center management, and they are working on updating the recording now.
Keep getting message Arlo is unavailable please try later. Also cannot log into account on Android device or on computer,
No luck for me login in at all. If their systems are down, how can some log in?
Hey all. I changed my connection from wifi to mobile data on my phone. This helped me log in and check my devices live. Hopefully this works for all of you.
Yes, down, will not allow me to log in the app. I updated password due to security notice - but will not allow me to reset, accepts my old password.