Arlo|Smart Home Security|Wireless HD Security Cameras

Re: We're sorry, Arlo is currently unavailable, please try again later

Reply
Goldenfit Initiate
Initiate

you expect us to have our home protected with your devises not even working? i keep getting a pop up in log in menu "sorry; we are having trouble signing you in because of internet connectivity issues. do you want to try again?" i have already checked my internet twice and it is working perfectly. Safety is always my number one concern and i think i might have made a mistake with buying your product.

Wolfen99 Initiate
Initiate
All it says is that they are aware of the problem. Wish it was more informative.
pcuser12345 Apprentice
Apprentice
can’t sigh in internet connection issue there nothing wrong with internet connection. also fix push notifications it’s broken too
Model: VMC4030| Arlo Pro Wire-Free Camera
jrhancock Guide
Guide
Can you provide an update on the issues most of us have had since the updates around the 15th? When do you expect to have everything back online? How about giving all users a full refund of system price so we can buy systems that actually work?
goodorbad Initiate
Initiate
Same issue after updating. Was working today before I updated. Now I can not use the cameras or sign into my Arlo app.
MinCo Initiate
Initiate

Same situation here. 

DanNM Star
Star

Yeah, this really shouldnt/cant happen to such an important product. Just istalled it all yesterday. Grrr!

theglove Initiate
Initiate

@Wolfen99 wrote:

All it says is that they are aware of the problem. Wish it was more informative.

Typical.  Service down and company support says little to nothing.

Model: VMC4030| Arlo Pro Wire-Free Camera
Gildor1 Apprentice
Apprentice

Even though my phone app is down, the web based application is working just great for me on my desktop, including catching, monitoring, notifying, and displaying new motion events.

MSn Initiate
Initiate

Widespread outage for arlo.netgear.com, DNS unresolved, what's going on and what's the ETA for a solution? 

Most cloud services have a status page for their services right up on the site, how is one even supposed to find this information? Twitter? Are you kidding me?

Ilisa Tutor
Tutor

Arlo Baby is not working at all, not even on desktop. Horrible.

ladtracy Star
Star

Yeah, yet again, systems are down, we should all be due a refund, think it is time to take this system back.  Best part while on hold I have a security company recorded message saying remove the special characters from my passwords, are they seriously telling us that their systems can't handle special characters?  Have they not updated their system since 1980, oh yeah, that is probably what broke it.  Also advertizing they can help make my computer run better, that's what I need is my computer to function as poorly as the Arlo system.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
1arlouser Initiate
Initiate

Same.  On hold with support and it says 30-60 minute wait time.

Model: VMC4030| Arlo Pro Wire-Free Camera
ladtracy Star
Star

You have been working on this all day long, or at least that is what support told me this morning.  How is it that you do not understand your systems well enought to have repeated outages that last longer than a day?  This happens on a regular basis and is unacceptable.

Adam85282 Guide
Guide
Just today I ordered five new cameras from Costco so ten total. They're going back after this mess. I'll have to go back to a poe system
Model: VMC4030| Arlo Pro Wire-Free Camera
Buck_Naked Star
Star

Chrome gives the ollowing...

 

This site can’t be reached

arlo.netgear.com’s server IP address could not be found.

 

  • Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
 
 
Down detector is showing a spike in user reports from around the country...
Ko24 Aspirant
Aspirant
Base was replaced about a week ago because it wouldn't work any more. It was only 1 year old. Now we get the system is unavailable. This is not making it a dependable system
Model: VMB3000 | Arlo Base Station
v0ye Initiate
Initiate
Hey all. I changed my connection from wifi to mobile data on my phone. This helped me log in and check my devices live. Hopefully this works for all of you.
Model: VMC3030 | Arlo Wire-Free Camera
DawnM
Arlo Employee Retired

@Retired_Member To answer your question regarding the recording on the support line, I don't work at or for the call center, so I can't speak for them personally. However, I did escalate this to call center management, and they are working on updating the recording now.

 

rlamar Initiate
Initiate

Keep getting message Arlo is unavailable please try later. Also cannot log into account on Android device or on computer,

Whats up?

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
harley239 Apprentice
Apprentice

No luck for me login in at all. If their systems are down, how can some log in?


@v0ye wrote:
Hey all. I changed my connection from wifi to mobile data on my phone. This helped me log in and check my devices live. Hopefully this works for all of you.

 

csalced1 Tutor
Tutor

Yes, down, will not allow me to log in the app. I updated password due to security notice - but will not allow me to reset, accepts my old password.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
DaveG123 Tutor
Tutor
Same Arlo unavailable message like everyone else...Does not impact some users as Arlo claiming, but every Arlo user.....Having issues basically after every update now, since they are fixing one issue and introducing another.... This is the Security system for and supposed to work all the time..if Arlo can't execute this task, refund money to all customers and close the shop. YOU can't continue to aggravate customers like this any longer... there are many conversations regarding class action lawsuit and I won't be surprised if one will be launched shortly....
Model: VMC4030| Arlo Pro Wire-Free Camera
Gatson25 Initiate
Initiate
Turning off my WiFi worked! I can now have a functional system. Thanks for the tip!
Model: VMC3030 | Arlo Wire-Free Camera
Highlighted
Dionysius Star
Star

Having the same issues,  Very annoying especially since I just bought these cameras.