RESOLVED: Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

 _________________________________________________

Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

_________________________________________________

Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

_____________________________________________

 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

_________________________

Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

_____________________________

Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[hirogreen]

It is 1138pm Pacific Time, and I still am repeatedly getting the error message when I try to log into the Arlo app, so this issue is most definitely not resolve yet.

[JESSEYEN]

Try to turn off your Cell's WiFi and use your phone carrier's network. I tried it and it works.

[Ilisa]

Some of us are using the arlo baby monitor using the display through an Echo Show. Turning off wifi and using mobile data is not an option. Until I can find the system reliable again, this issue is NOT resolved.

[Fy27]

Resolved my ass. I still can't log in and arm my system. Between my call this morning with the useless tech support regarding the excessive battery drain to now this, I'm ready to rip this crap off and go with blink. I have 3 blink cameras along with 3 arlo pros and although blink lack some of the features of arlo, it has been solid since I installed it.

[JN99202]

Arlo website still down.. What is time frame for it to come up? 

[JESSEYEN]

Turn off your Cell's WiFi and use your phone carrier's network just for people who needs temporarily log in.

[SDukes]

You are saying the login issue was resolved as of 23:00 PST; however, I am still having login issues ("We're sorry. Arlo is currently unavailable. Please try again later."). If I go online outside of the app, I get the error message "This site cannot be reached" on Chrome, Mozilla, and IE. I cleared my cookies and still the site cannot be reached. My internet connection has no issues. Thank you your help.

[DanS81]

This is not resolved at all. Arlo.netgear.com is completely down

[Holl2445]

Still down

[Medic311]

I think this is Netgear's longest outage for Arlo. Wow. So far it's been almost 5 hours. I don't know exactly when it started but it started before this Thread was created that's for sure.

[ladtracy]

Resolved my ass, it still isn't working and after spending an hour and a half with support they still have no clue.

[Kigga804]

I am still having the issue on my app when connected via wifi but cell data does work.......What am I missing here?

[hirogreen]

Using my cell phone, I can on in to the app and access my system and library now. However, I can't log in using my tablet. Not cool, Netgear!

[ladtracy]

Five hours isn't even close to their longest outage.  And most of the time you can either totally rebuild your system or wait days for it to magically start working again when they finally figure out their problems.

[Dolyn]

Problem NOT resolved. Still getting same message. 3am May 28

[ladtracy]

Don't hold your breath, you will probably never hear back from them, things will just start working later this week and we will never know what they screwed up or how they finally fix it.  At least that has been my experience this last year, their support team has no clue, as far as I can tell they are just reading off a sheet and have no technical experieince or at least they aren't using it if they do.

[LunarFull]

All of a sudden the cameras froze, around 5-6pm pst. I tried to reboot the base from my ipad as i do all 

All the time, then our terrible message appeared. I rebooted the reset button, no help. I RESTARTED MY IPAD. NOW I CANT LOG IN!!! It is now 12:15am pst (Los Angeles) IT IS STILL DOWN!!

ANDY

[milly54]

I logged off wifi on my phone and can now access my arlo system through my mobile network....but this is not a long term solution. Please keep trying to figure out what is wrong and fix it.

[WhisperAutumn]

Down over 12 hours here.   Worthless 

[Dolyn]

I certainly hope what I'm reading isn't going to be true, re outage timeline.. I do assume Arlo is actively working on this issue as I type. I have active issues/intrusions which requires that I have cameras too begin with. Hence, down time is very disconcerting.... Lost opportunity to catch them in the act!!! So, come on... Essential you get your act together people are relying heavily on you and your products, damn it.

[x0l4ndr3x]

Still not resolved @12:30 AM PST

[Retired_Member]

What must I do to get an answer from Arlo to my very, very specific question please?

[Lmendivil]

I'm still having trouble...cant log in!
getting a Arlo is currently unavailable message.
This in unacceptable!

[Latinsazon]

I am still encountering this error. Stating cannot log in due to internet connectivity issues.