Re: Arlo app won't connect via wifi but will connect via mobile data
Support is horrible for these systems. If we hadn’t already spent so much $ on them, they would definitely be trashed. We’ve only had them less than 6 mos. For numerous reasons they’ve been up & down. Forget trying to get any support from Net Gear!
I can access the system if I disconnect from my home WiFi and connect only through cellular service. My ISP is Spectrum. I use both android and apple devices. When connected to my home WiFi, I experience the issue on both devices.
Really would be nice if non netgear people would quit telling people to alter settings they don't know anything about or could potentially cause an issue with their other connected devices, issues for hacking etc. But what am I thinking. Netgear and arlo support are nowhere to be found.
Absolutely ridiculous that this has been going on for so long now! There seems to always be a problem with this system and I did my research to invest in a good system. I have a special needs son and have various nurses, therapists, aides in my house and I rely on my cameras! My son now has a bruise on him that can't be explained and I have no video to show what happened!!!!!!!! It's still under warrenty but that doesn't help with your technical issues, wasted $400.
Excellent! I'm glad to hear that worked for you.
Though I share your frustration overall. I tax the Arlo system pretty heavily (4 locations, 27 cameras, several accounts sharing access to all of the cameras) and have problems of various sorts fairly often.
Have spectrum internet
And arlo pro base.
This should not take this long to fix.
It's 28 May, 9:30 PM CST and I am still unable to log into my cameras; still getting “We're sorry, Arlo is currently unavailable. Please try again later”. My internet provider is Spectrum and my cellular provider is AT&T. What seems be the problem over there?
Same problem here. Will try changing the DNS on my router, but the Arlo's have worked fine with the curent settings for about 16 months (until yesterday).
Hello... I have Spectrum internet service and Virgin Mobile cell phone in Marion, Ohio...
Haven't been able to log in or activate my cameras all day... Please help...
Thanks... Doug Mathys
Our WiFi service is medicom, Cell service Sprint and we use android/web app. We have been out since this morning.