Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
Support is horrible for these systems. If we hadn’t already spent so much $ on them, they would definitely be trashed. We’ve only had them less than 6 mos. For numerous reasons they’ve been up & down. Forget trying to get any support from Net Gear!
I can access the system if I disconnect from my home WiFi and connect only through cellular service. My ISP is Spectrum. I use both android and apple devices. When connected to my home WiFi, I experience the issue on both devices.
Really would be nice if non netgear people would quit telling people to alter settings they don't know anything about or could potentially cause an issue with their other connected devices, issues for hacking etc. But what am I thinking. Netgear and arlo support are nowhere to be found.
Absolutely ridiculous that this has been going on for so long now! There seems to always be a problem with this system and I did my research to invest in a good system. I have a special needs son and have various nurses, therapists, aides in my house and I rely on my cameras! My son now has a bruise on him that can't be explained and I have no video to show what happened!!!!!!!! It's still under warrenty but that doesn't help with your technical issues, wasted $400.
Excellent! I'm glad to hear that worked for you.
Though I share your frustration overall. I tax the Arlo system pretty heavily (4 locations, 27 cameras, several accounts sharing access to all of the cameras) and have problems of various sorts fairly often.
Have spectrum internet
And arlo pro base.
This should not take this long to fix.
It's 28 May, 9:30 PM CST and I am still unable to log into my cameras; still getting “We're sorry, Arlo is currently unavailable. Please try again later”. My internet provider is Spectrum and my cellular provider is AT&T. What seems be the problem over there?
Hello... I have Spectrum internet service and Virgin Mobile cell phone in Marion, Ohio...
Haven't been able to log in or activate my cameras all day... Please help...
Thanks... Doug Mathys