Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
Issue sounds widespread and unresolved. My home cable WiFi provider is Spectrum. Mobile device is iOS. Cell provider ATT. Cannot login from iOS app connected to WiFi. I can login by turning off WiFi and using ATT LTE. After login via LTE, if I then enable iOS WiFi again, I can still access local cameras. But Library does not work unless I again turn off WiFi. Router is also Netgear Orbi satellite system. All other router/WiFi functions fully operable to include other smarthome functions (Hue lighting, Samsung SmartThings, etc)
All this started with recent firmware updates and ominous warning to immediately change passwords. Sounds like a major system attack to me. Wish that Netgear would provide better updates.
"Sorry we are having troubles signing you in because of internet connectivity issues" message for past 30 minutes. Also, clicking on My Arlo on the website results in "Safari Can't Find Server" message. Also, Android phone app just flickers. iPad app presents the Sorry message.
Have not been able to log in since yesterday. Still can't. Nor can any of my authorized subscribers. We are all using iOS 11.3, iPhone 6 and latest version of Arlo app.This is more than inconvenient. Please fix ASAP
Getting message "Sorry; we are having trouble sigining you in because of Internet connectivity issues. Do you want to try again?" on my iPhone (carrier: Sprint). I'm using Spectrum for my wifi but I'm getting the message with or without wifi. The cameras are hooked up to Spectrum.
Wifi is working perfectly.
Follow up to my recent posting. I too am a Spectrum user, so I turned off WiFi and went through my cellular carrier Verizon. All seems to work fine when I cut out Spectrum. When I went back to Spectrum, I couldn't log in.
Aside from this weekend’s glitch, I’ve loved this system and still do. Nope, not paid to say so, either.