Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Mach1ray]

I am still having login issues. My service provider is Brighthouse/Spectrum. I'm in Tampa, FL. My devices are Android based.

[hirider58]

Spectrum internet and verizon iPhone 8 - can connect with data on phone but not over wifi with phone or laptop.Orlando Fl. area.

[dryoho]

Issue sounds widespread and unresolved. My home cable WiFi provider is Spectrum.  Mobile device is iOS.  Cell provider ATT. Cannot login from iOS app connected to WiFi.  I can login by turning off WiFi and using ATT LTE. After login via LTE, if I then enable iOS WiFi again, I can still access local cameras.  But Library does not work unless I again turn off WiFi.  Router is also Netgear Orbi satellite system. All other router/WiFi functions fully operable to include other smarthome functions (Hue lighting, Samsung SmartThings, etc)

All this started with recent firmware updates and ominous warning to immediately change passwords. Sounds like a major system attack to me. Wish that Netgear would provide better updates. 

[YvonneP]

Same deal here. I'm on Frontier fios and I was finally able to access the Arlo app when I turned off my Wi-Fi.

[Ag1234]

I am using Spectrum wi-fi , running IOS on AT & T. Please don’t make excuses and say that they are the problem. Also can I receive a refund as you guys sold a system that is operating as LTE and non-wi-fi

[gmsamuel]

Just started happening today, cant seem to log in., tried doing a restart and power cycle but doesnt help, wasnt even able to log into arlo..netgear.com

[Finfan]

Cannot login when connected via WiFi getting error, “ Sorry, having trouble signing you in due to network connectivity issues. Try again?” My ISP is spectrum formerly Time Warner Cable in SoCal..

[Ag1234]

Nothing is going to help and don’t waste your time. Your system is find it’s simply Arlo

[Localnrg324]

Spectrum Internet service not working with ArloA app

[Holl2445]

I have an older iPad iPad 2 the app is older and it has no issues logging in. I suggest rolling back the update

[dhpratt]

"Sorry we are having troubles signing you in because of internet connectivity issues" message for past 30 minutes.  Also, clicking on My Arlo on the website results in "Safari Can't Find Server" message.  Also, Android phone app just flickers.  iPad app presents the Sorry message.

[TLR71]

Mine is working now. Previously deleting and adding the app only allowed me to open it once. Then same problems. This time it is still working after about 10 min and multiple logins. Closed app completely and still get in. The only thing I did differently is turned off log in with Touch ID. Did not allow it on initial opt up. Good luck.

[Ghostbuster]

ISP is Spectrum as well. We use iPads. 

[Zerauskire]

Spectrum (Former Bright House)
iPhone X running iOS 11.3.1

[adoane]

Have not been able to log in since yesterday. Still can't. Nor can any of my authorized subscribers. We are all using iOS 11.3, iPhone 6 and latest version of Arlo app.This is more than inconvenient. Please fix ASAP

[tLiic]

Still seeing error with connectivity. Spectrum is my provider and IOS.

[rtorres92]

Getting message "Sorry; we are having trouble sigining you in because of Internet connectivity issues. Do you want to try again?" on my iPhone (carrier: Sprint). I'm using Spectrum for my wifi but I'm getting the message with or without wifi. The cameras are hooked up to Spectrum.

Wifi is working perfectly.

[JPH3]

App and site not working in Honolulu on Spectrum over wifi. Works fine over mobile on T-Mobile.

[tonytruong]

I can say the login issue does seem to be isolated to only WiFi login as when I switch to cellular signal I have no issue logging in. My ISP is Spectrum; formally Time Warner. Hope this helps.. Also please address this issue ASAP because it’s not ideal to use my data to login when I’m at home and have WiFi available.

[texbeau]

I am using an Andriod device on Frontier Fios and having this issue. Of I disconnect from my wifi and connect to my mobile carrier it works fine.

[cpeters]

Answers to your questions:

1.  Using WiFI

2.  IOS

3.  Service Provider - Verizon

4.  Same problem on Mac AIR - using Safari

[DirtbagAZ]

I am having the same issue as stated 5/28

[adoane]

Follow up to my recent posting. I too am a Spectrum user, so I turned off WiFi and went through my cellular carrier Verizon. All seems to work fine when I cut out Spectrum. When I went back to Spectrum, I couldn't log in.

[TLR71]

Anyone read my post? My app is now working on WiFi. Deleted and downloaded app again - tried this several times earlier and the app would only work once, then same problem. Selected no to log in with Touch ID. Now is working fine. Still an interesting in buying hardware - used, low price - from all you haters.

Aside from this weekend’s glitch, I’ve loved this system and still do. Nope, not paid to say so, either.