We are aware of an issue where some users are unable to login to their apps, or are losing connection to their apps. We are actively working on this issue. Please stay tuned for more information.
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I've had my Arlo Pro cameras for a little more than a month. I've been having problems all week. Push alerts, but no recording. Even interacting with the Support page has been dodgey. We should be receiving push alerts and/or emails any time the system glitches.
@Mneely Can you please provide the following information so we can better assist you:
What os are you using? (iOS/Android) and what version?
What version of the app are you running?
Are you not receiving push notifications when your camera detects audio/motion and records video?
Have you confirmed your rules are set to send push notifications?
I have had my system online for about a year and it has always worked great. A couple of days ago I did an update on the App and now every time I attempt to use the system I get the following notification: "The username or password is incorrect." I enter my password and I get into and use the system without any problem. However, the next time I attempt to use the system I get the same notification. At first I though this was just a "glitch," but it's getting old to have to log in every time I want to access the system. As I said, the problem seems to have started after I updated the App about two (2) days ago.
I got problems with the app in different matters. Sometimes if I push the „live“ button nothing happens.Only 3 of nine cameras work! ( ipad) with my phone there is no problem.Both attempts are having problems to end - the acoustic connection remains when all is closed.Instability of camera connection , interruption of acoustic and optical connection is often. in summary the system runs bad about weeks now.- for your information the wifi connection is stable on a constant good level.
To resolve the issue of being prompted for a password each time you login to the app, follow these steps:
- Log into the Arlo app and change your password.
- Explicitly log out of the Arlo app.
- Uninstall and re-install the Arlo app.
- Enter your login credentials and sign on.
This should resolve the issue of being prompted for a password each time.
For those of you that are experiencing the iOS Arlo app flashing black or black/white and crashing, if you are using FaceID, there is a known issue with this feature causing apps to crash. We are working towards a fix, but for now disabling this feature should allow the Arlo app to function as expected.
Arlo Community Manager
My problem logging into my apps on iPhone and iPad started yesterday. I see you say you know there is a problem, as of 2 days ago, which took me over an hour to find. I am assuming, as your description is vague, you are discussing the problem I am having. My Arlo base is online (connected) yet my iPhone and iPad apps say “sorry...no connectivity...try again?...” I cannot see anything my cameras are doing, shut them off, monitor my home or even see if they are actually working. I attempted to go to the “My Arlo” tab on my desk top computer and it shows “this page cannot be displayed...Make sure Arlo.netgear.com is the correct address..”. So something is wrong with the tab link there too. Anyway, your help site says ‘stay tuned”. Well it has been two days, there is no more Information provided. It is very hard to get help from your site or company. I have one camera I can’t even use as it will never connect with the base after two months use. I didn’t get a camera system for fun I want to monitor my home. ‘Staying Tuned’ hardly seems like a fair response for all the money I spent buying and geek installing this system. I would like to know “When will there be a fix to this problem?” As this problem makes the entire system useless.