Live Viewing but no Motion Detect Recording

[DawnM]

Update as if 9/8/18 7:17PM PT:

We are aware of a reported issue for some customers where motion may not have triggered recordings during a short period of time between 4PM and 6:30PM PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected. Our technical teams continue to work diligently to ensure services remain available. Thank you for your patience and we apologize for any inconvenience.

Original post:

We are aware that some Arlo users are experiencing issues with motion recordings and push notifications at this time. This is not affecting all customers, but in some cases, motion detection recording is not being triggered as expected. Our team is investigating and we will provide an update as soon as possible. Please visit https://status.arlo.com for the most current Arlo system status.

Arlo Community Team

[jguerdat]

See the post in the Arlo Stories section here.

[jguerdat]

See the post in the Arlo Stories section here.

[Cpcp]

Same issue,, cameras worked great for a year past few months miss 50% of motions I have talked to support 10x never any better something has obviously changed

[Holydoc]

Still not recording or responding to motion.

[waynebaron]

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@DawnM wrote:
Please visit https://status.arlo.com for the most current Arlo system status.

Arlo Community Team

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If I go to this link, I see:

8th September 2018

No incidents reported

Huh?

[waynebaron]

I see the post there.  It's not terribly helpul, either as a proactive measure to inform customers to an outage, nor to address the issue or provied a history of such.

Basically, having to figure out myself that there was a problem is unacceptable.  There should be a mechanism that informs users that there is problem so they can take steps to monitor what their cameras should be monitoring.  There is no such mechanism, just me rebooting **bleep** until I get fed up with that and poke around here hoping to find some acknowledgement of the problem.

Even the tool that was provided to check the status in that thread (https://status.arlo.com) shows no incidents reported for 9/8.  Why bother having that if it isn't accurate?

[SandraDee]

Cameras have not been detecting motion since yesterday 9/8/18.
Is the system still down?

[jguerdat]

Mine is working. Try power cycling bases and cameras to see if it helps.

[waynebaron]

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@waynebaron wrote:

---

@DawnM wrote:
Please visit https://status.arlo.com for the most current Arlo system status.

Arlo Community Team

---

If I go to this link, I see:

8th September 2018

No incidents reported

Huh?

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Hey Dawn, can you please address this?  Having a status page would be pretty handy, if it actually showed outages.

[ShayneS]

Hi Cpcp,

There was an outage Saturday that caused Motion Sensing issues. I have attached the link to the thread regarding this.

Partial Outage Affecting Motion Recording

[ShayneS]

We have since recovered form an outage on Sep 8th. I have provided the link with further information below.

Partial Outage Affecting Motion Recording

[ShayneS]

Hi bjsolheim,

There was an outage on Sep 8th that may have caused this. We have since resolved the issue. I have attached the link below with further information regarding this.

.

Partial Outage Affecting Motion Recording