Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Camera's not recording...Arlo Pro 2

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jguerdat
Guru Guru
Guru

See the post in the Arlo Stories section here.

jguerdat
Guru Guru
Guru

See the post in the Arlo Stories section here.

Cpcp
Guide
Guide
Same issue,, cameras worked great for a year past few months miss 50% of motions I have talked to support 10x never any better something has obviously changed
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Holydoc
Guide
Guide

Still not recording or responding to motion.

Model: VMC4030 | Arlo Pro Wire-Free Camera
waynebaron
Luminary
Luminary

@DawnM wrote:
Please visit https://status.arlo.com for the most current Arlo system status.

 

Arlo Community Team


If I go to this link, I see:

 

8th September 2018

No incidents reported

 

Huh?

waynebaron
Luminary
Luminary

I see the post there.  It's not terribly helpul, either as a proactive measure to inform customers to an outage, nor to address the issue or provied a history of such.

 

Basically, having to figure out myself that there was a problem is unacceptable.  There should be a mechanism that informs users that there is problem so they can take steps to monitor what their cameras should be monitoring.  There is no such mechanism, just me rebooting **bleep** until I get fed up with that and poke around here hoping to find some acknowledgement of the problem.

 

Even the tool that was provided to check the status in that thread (https://status.arlo.com) shows no incidents reported for 9/8.  Why bother having that if it isn't accurate?

SandraDee
Aspirant
Aspirant
Cameras have not been detecting motion since yesterday 9/8/18.
Is the system still down?
Model: VMC4030 | Arlo Pro Wire-Free Camera
jguerdat
Guru Guru
Guru

Mine is working. Try power cycling bases and cameras to see if it helps.

waynebaron
Luminary
Luminary

@waynebaron wrote:

@DawnM wrote:
Please visit https://status.arlo.com for the most current Arlo system status.

 

Arlo Community Team


If I go to this link, I see:

 

8th September 2018

No incidents reported

 

Huh?


Hey Dawn, can you please address this?  Having a status page would be pretty handy, if it actually showed outages.

ShayneS
Arlo Moderator
Arlo Moderator

Hi Cpcp,

 

There was an outage Saturday that caused Motion Sensing issues. I have attached the link to the thread regarding this.

 

Partial Outage Affecting Motion Recording

ShayneS
Arlo Moderator
Arlo Moderator

We have since recovered form an outage on Sep 8th. I have provided the link with further information below.

 

Partial Outage Affecting Motion Recording

ShayneS
Arlo Moderator
Arlo Moderator

Hi bjsolheim,

 

There was an outage on Sep 8th that may have caused this. We have since resolved the issue. I have attached the link below with further information regarding this.

.

Partial Outage Affecting Motion Recording

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