arlo smart shows only 7 days of resordings

[simlatarlo]

Hi,

I am an arlo smart subscriber

the library is supposed to hold 30 days of resordings (that's what i pay for)

yet it now shows only 7 days of recordings

what to do?

thanks

[dcfox1]

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@simlatarlo wrote:

Hi,

I am an arlo smart subscriber

the library is supposed to hold 30 days of resordings (that's what i pay for)

yet it now shows only 7 days of recordings

what to do?

thanks

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Have you checked to make sure the cam or cams are active in the subscription in the subscription setting where you can manage the cameras active in the sub. 

[simlatarlo]

thanks for your reply

yes, both cameras are active, the subscription part shows both of them

the library looks exactly like you DON'T have a subscription - 7 day of recordings

thanks

[dcfox1 · Accepted solution]

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@simlatarlo wrote:

thanks for your reply

yes, both cameras are active, the subscription part shows both of them

the library looks exactly like you DON'T have a subscription - 7 day of recordings

thanks

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Don't know why that is but you can try removing them from in the sub in the "manage camera" setting and re add them in the settings. Also you can change the plan to the new arlo secure for the same price to see if that makes a difference but don't think it would .  You can do that in the sub setting also. 

[simlatarlo]

thank you!