Unable to view library recordings when on WiFi. Plays fine when not on WiFi. Checked firewall.

[GraemeMitchell]

I am trying to view my library recordings, if I turn off my wifi on my iPhoneX the video plays fine.  As soon as I am on wifi the video doesnt play, just spins.  I tested the speed 100mbps download and 77.4 mbps upload via SpeedTest when I am on wifi.  I have checked the firewall to see if something is blocking ports/addresses etc and I cant see anything

[jguerdat]

Try rebooting the phone. I don't recall for sure but I think I've seen a few comments about iPhone and WiFi needing to be reset. A search may pop this up for you.

[GraemeMitchell]

I reset the iPhone network setting, deleted the app, re-downloaded the app and its the same.  When I click to see the "Live" view it takes a few seconds to connect and then it shows the live feed.  Its just the library files that dont play.

I assume that the library files are on the cloud and the live feed is the app tunneling to my home and it isnt going to get anything from the cloud?

[jguerdat · Accepted solution]

Yup, the library video is being pulled from the cloud. It sounds like your network is the problem but try a different WiFi (neighbor/friend/public hotspot) to verify this.

[GraemeMitchell]

damm, you are right.  Flipped to the neightbours network and it works fine.