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Unable to view library recordings when on WiFi. Plays fine when not on WiFi. Checked firewall.

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Guide
Guide

I am trying to view my library recordings, if I turn off my wifi on my iPhoneX the video plays fine.  As soon as I am on wifi the video doesnt play, just spins.  I tested the speed 100mbps download and 77.4 mbps upload via SpeedTest when I am on wifi.  I have checked the firewall to see if something is blocking ports/addresses etc and I cant see anything

Model: VMB5000 | Arlo Ultra SmartHub

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Guru Guru
Guru

Yup, the library video is being pulled from the cloud. It sounds like your network is the problem but try a different WiFi (neighbor/friend/public hotspot) to verify this.

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Guru Guru
Guru

Try rebooting the phone. I don't recall for sure but I think I've seen a few comments about iPhone and WiFi needing to be reset. A search may pop this up for you.

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Guide
Guide

I reset the iPhone network setting, deleted the app, re-downloaded the app and its the same.  When I click to see the "Live" view it takes a few seconds to connect and then it shows the live feed.  Its just the library files that dont play.

 

I assume that the library files are on the cloud and the live feed is the app tunneling to my home and it isnt going to get anything from the cloud?

Highlighted
Guru Guru
Guru

Yup, the library video is being pulled from the cloud. It sounds like your network is the problem but try a different WiFi (neighbor/friend/public hotspot) to verify this.

View solution in original post

Highlighted
Guide
Guide

damm, you are right.  Flipped to the neightbours network and it works fine.

Discussion stats
  • 4 Replies
  • 381 Views
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  • 2 In Conversation