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Re: Unable to subcribe to Arlo Smart

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Dear Arlo team,

 

I purchase a month ago from amazon a Arlo Pro 3 bundle (hub + 2 camera) but right now I´m unable to subscribe to Arlo Smart using chrome nor Safari.  

 

Attached is the screen that I see, where is no where to subscribe for a plan.  

 

Please advise, since without arlo smart, the devices render useless

 

Thanks a lot,

Juan Pablo

 

Model: VMB4540 | Arlo Pro 3 SmartHub

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@jgomezlu wrote:
 
I’m based in Chile right now, but bought the gear through amazon in US a month ago.

Unfortunately subscriptions aren't available in Chile.  https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

 

It's possible that a VPN terminating in the US would work around this - though it's not something I've tried.

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@jgomezlu wrote:

I purchase a month ago from amazon a Arlo Pro 3 bundle (hub + 2 camera) but right now I´m unable to subscribe to Arlo Smart using chrome nor Safari.  



Do you still have the trial subscription?

 

Where are you located?

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Aspirant
Aspirant

No .. I haven’t able to activate the trial subscription.

 
I’m based in Chile right now, but bought the gear through amazon in US a month ago.
 
Thanks,
Juan Pablo
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Guru Guru
Guru

@jgomezlu wrote:
 
I’m based in Chile right now, but bought the gear through amazon in US a month ago.

Unfortunately subscriptions aren't available in Chile.  https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

 

It's possible that a VPN terminating in the US would work around this - though it's not something I've tried.

View solution in original post

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  • 3 Replies
  • 259 Views
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  • 2 In Conversation