Unable to subcribe to Arlo Smart

[jgomezlu]

Dear Arlo team,

I purchase a month ago from amazon a Arlo Pro 3 bundle (hub + 2 camera) but right now I´m unable to subscribe to Arlo Smart using chrome nor Safari.  

Attached is the screen that I see, where is no where to subscribe for a plan.  

Please advise, since without arlo smart, the devices render useless

Thanks a lot,

Juan Pablo

[StephenB]

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@jgomezlu wrote:

I purchase a month ago from amazon a Arlo Pro 3 bundle (hub + 2 camera) but right now I´m unable to subscribe to Arlo Smart using chrome nor Safari.  

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Do you still have the trial subscription?

Where are you located?

[jgomezlu]

No .. I haven’t able to activate the trial subscription.

I’m based in Chile right now, but bought the gear through amazon in US a month ago.

Thanks,

Juan Pablo

[StephenB · Accepted solution]

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@jgomezlu wrote:

I’m based in Chile right now, but bought the gear through amazon in US a month ago.

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Unfortunately subscriptions aren't available in Chile.  https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

It's possible that a VPN terminating in the US would work around this - though it's not something I've tried.