Trying to edit credit card info on site but save button doesn't work

[AFPILOT]

May I start by saying their customer support is terrible. For the past two weeks, on and off, I have been trying to edit my credit card info on their site. You go to edit, make the changes, and the save button does not work. I must have 4 case numbers (this is one of them: 42283336) on this issue without any resolution. I tried to delete by credit card and re-enter, that did not work. I cnx my subscription, then re-applied – that did not work. My account button does not work. Does anyone have any magic for a credit card edit?

[JessicaP]

Hi AFPILOT,

Let me reach out to you via private message to gather more information from you.

[AFPILOT]

It is ME again,

The Arlo support team continues to disappoint. Since January 31 I have been trying to update my credit card info (my expiration date changed) with no success. I must have 4 case numbers (the latest one is 42330551). Their lack of response initially to my problem, according to them, was: ‘they mis-directed the problem to the wrong group’. That response took weeks to receive. They then wanted to go to ‘private messaging’ to get more info, which I did. Then they said they solved the problem. I went online and nothing changed. I cannot even delete my credit card and re-enter it. Now their response is “I don’t understand – the team said it was fixed”.

It took them weeks to acknowledge to me that they had a payment problem. I asked them to provide the Arlo Smart as a trial offer until they fix the problem. They never responded! ARLO, because of THEIR PROBLEM, is degrading my security system and are unwilling to offer a temporary fix, until they solve this payment problem.

So Buyer Beware – I am not sure how good they are at product support, but for account support, they are TERRIBLE!

[JessicaP]

I've escalated your case again to the team and they should be contacting you again after they finish reviewing your case. We appreciate your patience and understanding. 

[JannaSmith]

Good afternoon, I am having the same issue and have also been trying for a month.   I submitted a ticket and have not received a response. 

Is there a solution and/or is this a bug in your system.   I tried calling but didn't get through to a human. 

Thank you, 

Janna

[AFPILOT]

Talked to them today and they said the problem should (????) be corrected by mid next week. One can only hope!

[dcfox1]

My card expires in a few months so hope they get it fixed so I don't run in to this problem that many are having for a while when I have to change the information. 

[Teesea]

I had the same problem. I live outside the UK Mainland and was advised to input a UK Mainland postcode while they work on fixing the problem. This worked for me and the payment was processed successfully.