I had a 5 camera Arlo Pro 7 day free plan that worked great. Next I added a Video Doorbell with 3 month free trail. Adding that worked great. Next I wanted to add an Arlo Ultra camera and that worked great. I can now see all 7 cameras, but only 6 are recording to the cloud, all 7 are recording to my USB drive.
I wanted to add a single smart plan for the Ultra to recorded to the cloud. Once I did that it now says that I have reached my 5 camera limit and marks two of my cameras as inactive saying I need to get a new smart plan. From reading in other forums, it sounds like if I delete my 3 month trail for the Video doorbell then maybe I should be able to add single smart plans. Don't really want to cancel my free trail which you can probably understand.
I would really like to get this working, as I'm sure many others would also.
Should I be able to keep my Arlo Pro 5 camera system on the no cost basic plan and add my Video Doorbell and Arlo Ultra Camera on the per camera smart plan?
Yes, you can keep your Pro 2 or earlier cameras (ones that came with free cloud) on the 7-day cloud plan and just purchase a smart plan for your video doorbell and ultra cameras if you like
Solved! Go to Solution.
I'm having the same issue. We've got 5 cameras and recently purchased the arlo video doorbell. Which has a 3 month trial of smart.
But now it's saying I'm at my camera limit and one of my cameras is now inactive.
I've had to purchase a smart plan to make the camera active.