Arlo|Smart Home Security|Wireless HD Security Cameras

SmartHub disappearing from homekit

Reply
Discussion stats
  • 2 Replies
  • 133 Views
  • 0 Likes
  • 2 In Conversation
Juliocortizr
Aspirant
Aspirant

Hi,

after adding my SmartHub (VMB4540-100EUS) to homekit, I see it added in the Arlo App but not in homekit. An hour later it dissapeared from the Arlo app homekit section too and I cannot add it back.

1 ACCEPTED SOLUTION

Accepted Solutions
Juliocortizr
Aspirant
Aspirant

Thank you, it works now!

i just realised though that pairing my camera doorbell 2nd gen  to homekit through the smarthub is not supported (yet) :(. So i can‘t use it the way I was planning to

View solution in original post

2 REPLIES 2
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Juliocortizr
Aspirant
Aspirant

Thank you, it works now!

i just realised though that pairing my camera doorbell 2nd gen  to homekit through the smarthub is not supported (yet) :(. So i can‘t use it the way I was planning to