Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra 2s and Pro 4s operating well. No videos in my Library starting 2 days ago

Reply
Discussion stats
  • 1 Reply
  • 108 Views
  • 0 Likes
  • 2 In Conversation
pkincy
Aspirant
Aspirant

I use a VMB5000 operating with  USB storage and 2 Ultra 2s and 3 Pro 4s hooked up by wifi.   All are working well and have been.   However 2 days ago they quit uploading to the cloud.   I do have a paid Arlo Secure subscripion although it renews later this month my CC info is correct.   My VMB5000 is saving to the USB storage properly but none are saving to the cloud.  In settings my Arlo Secure subscription has all 5 cameras listed and all 5 are listed under Smart Notifications.   Under Arlo Smart there are no Inactive Cameras listed.

 

I have done the expected.   Rebooted each camera and VMB5000.   Gone through each setting and they all appear as they have been.    It is late on a Sunday.  I will call Arlo Support tomorrow to make sure there is not a problem with my subscription.

 

Any ideas?

1 REPLY 1
StephenB
Guru Guru
Guru

Can you make a manual recording while livestreaming one of your cameras?  (Disable 4K livestreaming first).

 


@pkincy wrote:

My VMB5000 is saving to the USB storage properly but none are saving to the cloud. 


Do you mean microSD?