Re: Smart subscription not working. Lost 30 days video motion and object recognition not working.
Hi, How can I open a support case on this? Option "Contact Support" is in a loop and make not possible to contact it effectivily.
I've a problem with my subscription, first it lost the 30 days video motion record and now the camera detects motion, but lost the identification feature id it's a car, a person, wahtever.
I am an Arlo Smart subscriber and have just lost access to all smart features.
I no longer receive an image preview as part of my alert.
I no longer know whether the motion was triggered by a vehicle, person, or animal.
I no longer have access to selecting whether a vehicle, person, or animal will trigger an alert.
I have tried restarting the base station and cameras with no luck.
I have tried deleting and re-adding the base station and cameras with no luck.
Since this is a paid service, I would like this issue resolved ASAP.
Have you tried rebooting your Base Station to see if that would help?
When you go to Settings > Subscription on your Arlo app, does it show that you have an Arlo Smart subscription?
Using the link above, you should be able to contact the support team via live chat. Make sure you're using the latest version of Google Chrome or Mozilla Firefox. If you're still having problems contacting the support team, let me know via private message.
I've received an email today about this issue and a link to update the case.
The message Safari returns, is in the attach.
Meanwhile I've the problem solved by unsubscriting the service and subscribing it again, monthly this time.
Meanwhile again, until you changed your app from Arlo by Netgear to Arlo or whatever, my cameras record a video every time a motion sensor or a window/port sensor was activated by SmartThings. Now that doesn't work anymore. Anything I can do about this? The only way to do it now is use the SmartThings mode on Arlo app and only with the camera motion sensor. I've gone back in this functionality...
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