Smart notifications lock screen

[d12bn]

Testing primer smart notifications and thought I would see video on lock screen. Arlo advertising shows video just show up on lock screen when you get a notification. Does this work? How? I’m a iPhone user. Thanks

[d12bn]

Does lock screen video work for any iPhone users?
Anyone have a contact for arlo. They make it difficult because that’s how terrible companies deal with their customers. No phone number no email just send you in circles. I’m hating arlo !

[d12bn]

I’m new here can be more specific? I have a iPhone X and can’t get video on lock screen like arlo advertisers. Using smart connection and nothing.

[jguerdat]

Using the Contact Support link at the bottom here and again on th e2nd page gets you to a 3rd page with contact info.

https://www.arlo.com/en-us/support/contact.aspx

[d12bn]

Thanks.

It’s ridiculousl to go through 3 pages!

[d12bn]

Hello anyone?

[jguerdat]

While I don't think it's the best solution, it also helps users to actually read FAQs and community posts that would have solved the problem more quickly.

[michaelkenward]

Is that a repeat of your question here?

Re: Lock screen - Arlo Communities

[d12bn]

I’m looking for help. Answers , suggestions.

[d12bn]

I have searched here for days! Still no answers, suggestions or anything concerning my issues with lock screen. I have asked for help , searched for answers, googled and searched YouTube.

[JessicaP]

Hi @d12bn,

Are you referring to the Enhanced Lock Screen Notification like this: Enhanced Lock Screen Notifications on Arlo Smart?

[d12bn]

Yes. I just got off the phone with technical support and they said I have the new interface and that’s not how it works. I get a notification, I touch it on my lock screen and it shows open, I touch open and it takes me to the screen with both of my cameras, then I presse play to see the live video.
She said yes this is how it works.
That’s crazy! Is she right or is the advertising video in your link right?

[JessicaP]

Make sure you're long-pressing the Arlo notification for the video to pop up. You can hit the play button on the bottom-right corner on your device and it will show the live video through the lock screen.