Smart Plan - Issues Signing Up! Filled everything out but nothing happens and don't see any error.
I have about had it. My Arlo Smart Plan trial ended today and I've been trying for three days to buy a single camera subscription for my doorbell only. I have two other cameras that don't need a subscription. I have tried everything! I've gone through the steps and get to the billing payment section. I fill all of that out, click the box for the terms, and then click the green box to update my payment info. Then NOTHING HAPPENS! The screen returns to my billing/payment information. There are no errors. No missing information. There is no indication that something is wrong with what I entered. I've been trying this for three days. Used three different computers/phones. Tried two credit cards and paypal. Called for support. Nothing is working. I chose this video doorbell because I already have the other two cameras. But it's not worth it if I can't get the subscription.
Any ideas before I rip this thing out of the wall?
I have just had this exact same problem, although I have 5 cameras and want a Premier Plan for all 5. Tried using my iphone as well as PC, fails on both without any error message. Also tried cancelling the trial subscription and that didn't help either. I have logged a support case online. There is nothing wrong with my mastercard credit card details.
I’ve really had it with this service. Even if this gets straightened out, I worry about what’ll happen in the future if I need to change or cancel my subscription. Based on this experience, I’ll never buy another Arlo device. I’m not usually that easily dismissive of a company, but when it comes to security devices, I don’t mess around.
I spoke with Arlo support webchat and they were not able to help. They got me to clear the browser cache but that did not help.
But I appear to have fixed the problem for me.
When I used my iphone, there was a Safari Setting that was active (Prevent Cross-Site Tracking). When I deactivated that, the Arlo subscription activation worked straight away.
When I was using my PC, it was connected to the Internet via my work's corporate firewall. I reckon that the firewall is stopping the transaction perhaps for the same reason (there is some kind of cross-site tracking going on perhaps between the Arlo website and their payment gateway service - something unusual that most online retailers don't do).
I have my fingers cross this is helpful for you.
Thanks Dsroy, that fixed my problem as well. I am now seriously concerned about their security though, this XSS being blocked was announced years ago, any company not having updated their systems is not hiring the right (or enough) people.
I have not run in to this as on auto renew but the weird thing that several weeks ago there was an amber banner saying the Billing system was temporarily down for and upgrade. There was some post with problems before that but seems the rash of problems started after that so not sure what happen or why it has not been fixed. I would have thought Paypal would work.
Arlo Mobile App
Arlo Web and Mobile Apps
Before You Buy
Firmware Release Notes
Online and Mobile Apps
Service and Storage
Servicio y Almacenamiento