Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Only have set to notify on people but when cat goes by, it notifies and records?

Reply
Discussion stats
  • 3 Replies
  • ‎2021-02-04 10:13 PM
  • 1815 Views
  • 0 Likes
  • 2 In Conversation
Mr_Heath
Aspirant
Aspirant
‎2021-02-04 10:13 PM

I keep getting notifications for other than what I’ve selected , only have it set to notify on people yet when the cat goes buy it notifies and records ?

Labels:
0 Likes
Reply
Message 1 of 4
1,815
3 REPLIES 3
JessicaP
Arlo Employee Retired
‎2021-02-05 12:40 PM

Hi Mr_Heath,

 

When the cat goes by, does the recording get recognized as "People"? If it shows "animal" or "all other motion," try to go to your Smart Notifications settings and enable and disable it again to see if that helps. Also try it on the web client on your computer if you tried it on your Arlo app on your phone device.

0 Likes
Reply
Message 2 of 4
1,803
Mr_Heath
Aspirant
Aspirant
‎2021-02-06 05:04 PM
It’s says animal, be tried changing the settings on my phone app and through the web and still continues to show/record what I don’t want
0 Likes
Reply
Message 3 of 4
1,783
JessicaP
Arlo Employee Retired
‎2021-02-08 07:47 AM

You could try to power cycling your Base Station or SmartHub to see if that helps. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

0 Likes
Reply
Message 4 of 4
1,761
Discussion stats
  • 3 Replies
  • ‎2021-02-04 10:13 PM
  • 1816 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.