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Only have set to notify on people but when cat goes by, it notifies and records?

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  • ‎2021-02-04 10:13 PM
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Mr_Heath
Aspirant
Aspirant
‎2021-02-04 10:13 PM

I keep getting notifications for other than what I’ve selected , only have it set to notify on people yet when the cat goes buy it notifies and records ?

Model: VMB4540 | Arlo Pro 3 SmartHub
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JessicaP
Arlo Moderator
Arlo Moderator
‎2021-02-05 12:40 PM

Hi Mr_Heath,

 

When the cat goes by, does the recording get recognized as "People"? If it shows "animal" or "all other motion," try to go to your Smart Notifications settings and enable and disable it again to see if that helps. Also try it on the web client on your computer if you tried it on your Arlo app on your phone device.

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Mr_Heath
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Aspirant
‎2021-02-06 05:04 PM
It’s says animal, be tried changing the settings on my phone app and through the web and still continues to show/record what I don’t want
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JessicaP
Arlo Moderator
Arlo Moderator
‎2021-02-08 07:47 AM

You could try to power cycling your Base Station or SmartHub to see if that helps. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

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