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8 pro2 camera's, i am subscribed to the smart detection/notification and only have 'people' on alert, but on some of PRO2 cameras i still get alerts for motion. looking at the camera info, the HW version this is happening on is H4, while the H5 are OK. They are all PRO2 though. I only want people. tried resetting the base and re-syncing the cameras but no luck very frustrating.
any ideas?
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Hi
I read all the posts here for SMart Notifications and followed every step to reset cameras, base station etc but problem is not solved.
I signed up for the trial of Smart Notifications and would like to continue to the paid subscription but only if this works.
To test the Smart Notifications I EXCLUDE "persons" and walk in front of the cameras (x2). Both send me notifications that detected motion. And message says "A person was detected" even though the option for PERSON is NOT selected.
Any suggestions?
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I get some quicks once and a while and turning the notification off and back on helps. Since it did label you a person it is detecting you properly. But since you want to not get person try turning it on then off.
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Hi @RDPJr
I have provided an article with further information regarding camera positioning for optimal performance. It sounds like the cameras may be either too far and/or at a suboptimal angle to pick up motion. You may also want to try and adjust the sensitivity within your modes for the desired camera(s).
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The Arlo videos and instructions point out the shared area of the viewing angle that are supposed to help with not receiving alerts when there is movement on a street in the distance. There's no way these cameras could sense that! I'm in the country and don't have to worry about that anyway.
I've read something about 25 ft, who has a house that is only 25ft from the road? The app and settings make us very comfortable with what we are setting but it doesn't seem to work!
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My camera does the same picking up motion . After carefully taking a second and third glance , I found that the camera was picking up movements made by the wind but there was more . In the corner of the pic was several people walking , a bird ,a wasp , a flag , a tent and a fast cat . My cameras seem to be doing a Great job . The camera knows what it is seeing and we could too if only we look closer .
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My trial subscription is ending in a month. The cost of keeping it going is exorbitant. I mean ridiculous!
I don't see why Arlo should charge extra for zones and people detection. I hope I'll be able to use the system after the trial ends. I would never recommend Arlo to a friend if it won't work without a subscription!
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Agree. The use of cloud storage for newer models alone is worth it. A streaming TV service cost more per month.
What options will I have when the Arlo Smart 3-month trial plan ends?
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