Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Smart Notifications Are Not Working

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Guide
Guide
If you have more than 5 cameras you have to pay for a subscription otherwise you can't view them, unless you want to create another account/email and grant access rights to it which then allows you to view upto 10 cameras for free.
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Luminary
Luminary
A service like the smart service should be only offered if it’s properly working without delays and not when it’s working like a product in trial period. Sure it’s everyone’s choice and I wish that lots of people cancel that they improve their service and/or prices. Whilst it is unreliable they should it offer for free anyway.
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Luminary
Luminary
I know and that’s why I don’t purchase more. Also 5 cams are enough to secure my property at the möment.
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Luminary
Luminary
Grumpy Kiwi here.
Straight up going to quote Arlo Support Case # 40685387.
Signed up for single camera smart service in November 2918. Did not work and vanished from my account. But I am now receiving charges for it on my credit card still today.
Spent hours on phone only to be told I have a subscription. Yet my account shows no subscription. I have been sent automated email after automated email. Escalation after escalation, I have had online chats with service centre which states I have zero smart accounts..
Kiwis will understand me when I mention "Fair Go" and as they are one of my clients I am tempted to use it.
It may only be $4 NZ a month, but it is the principal..
And when I ask for someone in accounts to contact me. I am told "I will email the appropriate department"
Had enough. Over it.

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Luminary
Luminary
Totally agree!
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Guide
Guide
Here is an example of a 15minute delay in receiving smart notifications on Android, seems to happen on the weekends during the day, I'm in Australia.
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Luminary
Luminary
I won’t sign up until this is fixed. My system is running well without smart and i get notifications instantly and see with my own eyes what caused it IMMEDIATELY.
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Luminary
Luminary
Thanks but I won’t sign up again for Arlo Smart unless you give me back my free month (which I canceled before cause of your advise) for testing.

All my friends here in Australia and New Zealand report to me that they receive smart notifications now but that there are unacceptable delays up to 15 minutes until they receive a notification. If someone breaks into your house a 15 minutes delay receiving a notification alert is far too late. Unless you give me the chance of testing your product for a full month and you improve your product there is not a chance of 1 in a million that I sign up again for a product which should be rather in trial period than a paid service cause it’s faulty.

What is the point for a customer signing up for smart if you get instant notifications without a plan. Nice to get a message what contains that there is a human, animal, parcel etc. if it works now but at the end of the day it’s more important to receive this message instantly and not to wait for your slow server to figure out what the movement on the cam caused.
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Aspirant
Aspirant

Why is there a 3 to 4 minute delay from the camera seeing you and getting a notification on my phone?

My internet is 20 mps

My phone is Verizon.

I can see the phone tower.

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi @Bschanz,

 

Do you have a subscription to Arlo Smart on your Arlo account? And what phone device are you using?

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Aspirant
Aspirant

I have Arlo Smart Premier.

My phone is a Samsung Galaxy S7 with the Arlo app installed.

 

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Arlo Moderator
Arlo Moderator

Have you tried to clear the app cache through your Android settings and/or try to reinstall the app to see if that helps?

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Aspirant
Aspirant

I will reinstall and see what happens.

 

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Aspirant
Aspirant

Reinstalled the app. There is still a delay. I can walk out to the street check my mail, get back in the house and a couple of minutes my phone goes off with the notice.

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Arlo Moderator
Arlo Moderator

Thanks for the follow up. Are you saying that you are getting a 3-4 minute delay still? 

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Aspirant
Aspirant

Yes. It seems to have started when I went from 5 to 7 cameras. Like I can pull out of the garage and head to work and a few minutes later my phone goes off. I will be installing a new router this week but I don't think thats the problem. I have no problem streaming video.

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Apprentice
Apprentice

So it's been a while since I updated my status:

Previously, Arlo Smart never worked right. Everything was working smooth and perfectly until they release Arlo Smart. Then I stopped receiving notifications completely. It wouldn't record motion or anything. IF anything happened I would never know about it. I found a temperary workaround by disabling all but one camera. The disabled ones worked and detected motion but the enabled one didn't. Strange huh? So out of frustration I cancelled everything and just kept the basic 14 day CVR plan.
Last week I decided to give it another chance. Behold! It seems they got their crap together finally! Even the zones are working to reduce false alarms. Vehicles are detected as vehicles, animals as animals (or sometimes motion) and people are detected as people (or motion). It's still not perfect but it's way better than what it was. It only took them FIVE MONTHS to fix the issue but I an say that I'm satisified now. I haven't tried package detection yet.

(By the way, I'm in the United States if anyone is curious.)

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi everyone,

 

We wanted to update everyone that you should be receiving your Arlo Smart notifications within five to seven seconds. Let us know if you're still experiencing any delays with your Smart notifications. We appreciate your patience regarding this.

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Luminary
Luminary
Hi Jessica
I am receiving the notifications within 7 seconds.
But I am receiving notifications for everything and multiple times. Only have people selected, but receive 5 notifications for movement.
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Guru Guru
Guru

I had to take my primary (front door) camera off Smart to get reasonable notifications. I have just rebuilt everything wit an Ultra base, moving from a Pro base, so all settings are new. The app is set for no battery optimization but Smart notifications frequently don't arrive until I wake the phone (Pixel 3 XL with Android 9).

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Guide
Guide
Same here, notifications sometimes all come in at once when I unlock my Samsung galaxy note 9 running Android 9. It happens on my pro base and my Ultra base.
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Guide
Guide
Looks like now the issue is all motion notifications are duplicated, smart and non-smart setups have the same issue. Has been happening for about 4 days. I'm in Australia. Anyone have this issue too?
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Luminary
Luminary
Im not signing up anymore for Arlo Smart. It’s not reliable and total rubbish paying for something which obviously doesn’t work.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Apprentice
Apprentice

@eshutter wrote:
Looks like now the issue is all motion notifications are duplicated, smart and non-smart setups have the same issue. Has been happening for about 4 days. I'm in Australia. Anyone have this issue too?

 

Yep.  I've been getting duplicate notifications here since 2019-04-14.  Arlo+Arlo Pro 2 cameras & Arlo Smart.

 

- Mark

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Luminary
Luminary

Exactly the same here. I have set Notifications for Animals, People, and Vehicles = on. 

All other Motion is set to - off.

 

Yet I still get notifications for EVERYTHING.

 

I’m paying $3 per camera per month for 24 cameras. This is $72 PER MONTH FOR ARLO SMART which obviously isn’t working. “Rebooting” is not a solution as I’m not able to do this while being 2,000 miles away from my cameras (hence the need for supposedly security cameras).

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMB4500 | Arlo Pro/Pro2 Base Station