Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Oct 31st, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Recording to Hub not Cloud

Reply
Discussion stats
  • 2 Replies
  • 111 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Luminary
Luminary

Same issue as happened before from someone else:

 

https://community.arlo.com/t5/Arlo-Ultra/sporadic-no-Arlo-smart-notifications-or-recordings-in-libra...

 

Can JamesC or someone else from Arlo look into this issue popping up again?

 

I get recordings to the hub, but not the cloud, sometimes just in one direction of movement, other times both directions.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Star
Star

I am having the same issue but my scenario and issue is a little different.  In the App (android) I can see ALL of my devices BUT cloud recording stopped a few days ago (10/12/2020).  Upon inspecting the MODE to Arm or Disarm devices only 3 cameras are listed and 2 Base Stations.  Therfore, I can only create rules for the cloud recording on 3 of my cameras yet ALL 8 of my camera devices appear and work within the Device Listing (live view).  The last recording from any device is 10/12/2020.

Model: VMB4500 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera, AVD1001 | Arlo Video Doorbell
Highlighted
Star
Star
RESOLVED-I see now that mode rules are setup under the HUB now. My other devices don't use a HUB which is why they are listed seperately.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Discussion stats
  • 2 Replies
  • 112 Views
  • 0 Likes
  • 2 In Conversation