They seem exasperated over it, but that shouldn't be our problem.
Thanks for the update everyone. The development team will continue to look into reports regarding this issue. We'll be sure to provide update with the community when we hear new information.
In the meantime, I would suggest to cancel your CVR plan and resubscribe again and choose the camera you would like to have your CVR plan on. We appreciate your patience and understanding in regards to this.
Let me reach out to you via private message in regards to the problem you're having to re-subscribe to CVR and to gather more information from you.
I already have a case with support who never gets back in a timely way, and shrugs their shoulders over this issue. Thanks.
The software and support is killing this product.
It's a money grab.
And Jessica's advice to cancel fits into it.
It all works perfectly fine once you give in and pay their new higher rates.
You have to surrender your free year, surrender your annual price cvr bundle, and pay more for less.
Once you do that it all works fine.
Both Jessica and support pushed me to cancel and resubscribe.
I am now paying significantly more for something that we had a previous contract for that was not expired.
This is why support can't fix this. Managenent doesn't want them to.
Probably needs to be referred to authorities or class action lawyers somewhere.
This company is a joke - it's so obviously in the control of "money men" with consequent zero respect for actual customers. First there was the split from Netgear & more recently the sale of the European part of the business.
The "Subscribe Now" button for CVR should now be working. If the "Subscribe Now" button is still not working, please let us know.
And to change/manage your CVR camera, you will need to go to Settings > Subscriptions > CVR Plan > Change Plan and then select the desired camera for CVR and complete the subscription flow.
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