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Invalid address when setting up e911

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I am keep getting invalid address when setting up e911. I am positive this is correct address, worked with online chat support, phone support for hours and not able to get this resolved. Some earlier post saying contact customer support resolved the issue, but it seems the support agent I spoke are not able to help. 


Any other suggestion for updating the e911 address? 


Arlo Moderator
Arlo Moderator

Hi xgao280,


Let me reach out to you via private message to gather more information from you.


Hi why is this not a published fix?  My street has been here since 2018.  I followed the format for phone.

I subscribed specifically for this feature and must have this enabled this week. Can someone please assist? 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Guru Guru

No solution but an explanation. Arlo uses a 3rd party database to determine whether the address is valid. If that database isn't up to date for any reason, you get that error message. No, I have no idea what company provides the database but remember that Arlo just subscribes to it.


Use the Contact Support link at the bottom here to raise awareness of your specific address.