I received a S$12.31 bill for a $0 subscription

[baltimorecity]

Hi there,

I have an Arlo Smart subscription ($0) with my 3 Arlo Pro Cameras. However, I saw a debit of $12.31 (Singapore dollars) on my Visa Card.
10 May 2019 POS BAT ARLO 40 8- 08MAY ****-****-****-**** S$12.31

Did anybody had a similar experience?

Also, I am not able to use the Support Portal to send a message as I have the following message with Firefox or Chrome: "Something went wrong, Please contact support team."

Thanks & Regards,

BM

[ShayneS]

Have you been able to contact customer support as of today?

[baltimorecity]

Hey Shayne,

Thanks for your reply.

Nope, I was not able to connect with Support.

Thanks!

[ShayneS]

Did you happen to use the following link here? Arlo Tech Support

[catemp]

Just dispute with your credit card company and file a complaint with the FTC. That's what I do anymore.

[baltimorecity]

Thanks guys.

I just canceled my subscription and try to get the money back.

I am not able to use to send a message to support. It keeps on showing: "Something went wrong, Please contact support team."

[ShayneS · Accepted solution]

Hi @baltimorecity

  Have you tried contacting customer support with the following link? - Arlo Tech Support

[baltimorecity]

Hi Shayne,

Thanks for the message.

I finally managed to contact the Support. We had a chat, they dropped the chat and then after few days, they said that they will close the case. I am very upset with the way the are handling this.

I will probably give up and will sell the Arlo equipment.

Thanks!

[catemp]

Im at the same point. I like the hardware, but billing issues are unresolvable. Customer service Is atrocious and incapable of anything. I finally found relief with my credit card company. Save yourself the heartache, dispute the charge and move on.