Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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I received a S$12.31 bill for a $0 subscription

Hi there,

I have an Arlo Smart subscription ($0) with my 3 Arlo Pro Cameras. However, I saw a debit of $12.31 (Singapore dollars) on my Visa Card.
10 May 2019 POS BAT ARLO 40 8- 08MAY ****-****-****-**** S$12.31

Did anybody had a similar experience?

Also, I am not able to use the Support Portal to send a message as I have the following message with Firefox or Chrome: "Something went wrong, Please contact support team."

 

Thanks & Regards,

BM

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 1 of 9

Accepted Solutions
Arlo Moderator

Re: I received a S$12.31 bill for a $0 subscription

Hi @baltimorecity

 

  Have you tried contacting customer support with the following link? - Arlo Tech Support

Message 7 of 9

All Replies
Arlo Moderator

Re: I received a S$12.31 bill for a $0 subscription

Have you been able to contact customer support as of today?

Message 2 of 9
Aspirant

Re: I received a S$12.31 bill for a $0 subscription

Hey Shayne,

 

Thanks for your reply.

Nope, I was not able to connect with Support.

 

Thanks!

Message 3 of 9
Arlo Moderator

Re: I received a S$12.31 bill for a $0 subscription

Did you happen to use the following link here? Arlo Tech Support

Message 4 of 9
Apprentice

Re: I received a S$12.31 bill for a $0 subscription

Just dispute with your credit card company and file a complaint with the FTC. That's what I do anymore.
Message 5 of 9
Aspirant

Re: I received a S$12.31 bill for a $0 subscription

Thanks guys.

 

I just canceled my subscription and try to get the money back.

 

I am not able to use to send a message to support. It keeps on showing: "Something went wrong, Please contact support team."

Message 6 of 9
Arlo Moderator

Re: I received a S$12.31 bill for a $0 subscription

Hi @baltimorecity

 

  Have you tried contacting customer support with the following link? - Arlo Tech Support

Message 7 of 9
Aspirant

Re: I received a S$12.31 bill for a $0 subscription

Hi Shayne,

 

Thanks for the message.

I finally managed to contact the Support. We had a chat, they dropped the chat and then after few days, they said that they will close the case. I am very upset with the way the are handling this.

 

I will probably give up and will sell the Arlo equipment.

 

Thanks!

Message 8 of 9
Apprentice

Re: I received a S$12.31 bill for a $0 subscription

Im at the same point. I like the hardware, but billing issues are unresolvable. Customer service Is atrocious and incapable of anything. I finally found relief with my credit card company. Save yourself the heartache, dispute the charge and move on.
Message 9 of 9