Arlo|Smart Home Security|Wireless HD Security Cameras
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baltimorecity
Aspirant
Aspirant

Hi there,

I have an Arlo Smart subscription ($0) with my 3 Arlo Pro Cameras. However, I saw a debit of $12.31 (Singapore dollars) on my Visa Card.
10 May 2019 POS BAT ARLO 40 8- 08MAY ****-****-****-**** S$12.31

Did anybody had a similar experience?

Also, I am not able to use the Support Portal to send a message as I have the following message with Firefox or Chrome: "Something went wrong, Please contact support team."

 

Thanks & Regards,

BM

1 ACCEPTED SOLUTION

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @baltimorecity

 

  Have you tried contacting customer support with the following link? - Arlo Tech Support

View solution in original post

8 REPLIES 8
ShayneS
Arlo Moderator
Arlo Moderator

Have you been able to contact customer support as of today?

baltimorecity
Aspirant
Aspirant

Hey Shayne,

 

Thanks for your reply.

Nope, I was not able to connect with Support.

 

Thanks!

ShayneS
Arlo Moderator
Arlo Moderator

Did you happen to use the following link here? Arlo Tech Support

catemp
Apprentice
Apprentice
Just dispute with your credit card company and file a complaint with the FTC. That's what I do anymore.
baltimorecity
Aspirant
Aspirant

Thanks guys.

 

I just canceled my subscription and try to get the money back.

 

I am not able to use to send a message to support. It keeps on showing: "Something went wrong, Please contact support team."

ShayneS
Arlo Moderator
Arlo Moderator

Hi @baltimorecity

 

  Have you tried contacting customer support with the following link? - Arlo Tech Support

baltimorecity
Aspirant
Aspirant

Hi Shayne,

 

Thanks for the message.

I finally managed to contact the Support. We had a chat, they dropped the chat and then after few days, they said that they will close the case. I am very upset with the way the are handling this.

 

I will probably give up and will sell the Arlo equipment.

 

Thanks!

catemp
Apprentice
Apprentice
Im at the same point. I like the hardware, but billing issues are unresolvable. Customer service Is atrocious and incapable of anything. I finally found relief with my credit card company. Save yourself the heartache, dispute the charge and move on.