How to remove friends' devices from Geo Fencing ?

[ChefChaudart]

Hello,

In geofencing parameters, on friends list, how delete old devices ???

I found this, but that's quite old ;

"JessicaP

Arlo Employee Retired

‎22-06-2021 05:48 PM

At this time, to remove your grant access' devices from Geofencing, you will need to remove them as a grant access and re-invite them to have those devices deleted/updated.

We have shared the feedback to the development team to have grant access users be able to remove old/unused devices. We appreciate everyone's patience in regards to this."

Any progress ??

[ShayneS]

To remove the devices added by the Admin, The admin needs to sign in to the app and navigate to the Profile Icon in the top left > Privacy Center > Account > Available geofence device(s) > Select the device via the red icon > Delete.

To remove shared access device(s), the Shared account needs to log in to their app and remove the requested device(s) via the same steps: Profile Icon in the top left > Privacy Center > Account > Available geofence devices > Select the device via the red icon > Delete.

[ShayneS]

Hi @ChefChaudart 

Can you try navigating to Mode->Geofencing->Enabled Mobile Devices->Edit->Click on the trash icon.

[ChefChaudart]

Hello,

There is no trash icon for friends phone !

[ShayneS]

Thanks, Are you able to provide a screenshot of the missing trash icon? 

[ChefChaudart]

Here it is ;

 

[ShayneS]

Which device are you trying to remove? The two red icons on the right is the delete/trash icon.

[ChefChaudart]

Friends devices.

[ShayneS]

Did you select the white outline box on the left first? 

[ChefChaudart]

Yes

 

[ShayneS]

Thank you, I will provide more info as soon as possible. 

[Jwinders17]

I’m having the same issue.  I removed the friend account, reinvited and all of the old devices showed back up

[lnozzi]

 Hi everyone,

I have the same issue, let me just update this topic with my experience from iOS app “Arlo Secure” (release 4.11.1).

I cannot see any “edit” button and of course I cannot see any trash too for friends old devices.

[lnozzi]

@ShayneS @let me know if you need some more examples or info about the issue.

Just to be clear, in my example, the 3 iPhone device whitout toggle in friends section, are old and unused anymore, but I’m not able to delete them from the list.

[EmilHan]

I to have the same issue, I can remove my own old phones, but not that of a friend.

my friend (other user) have four phones in her list, and I can’t remove them, she can’t remove them either.

i tried to remove her from the invited list, and then add again, but her old phones shows up when re-added.

it really is a problem as the geofence isn’t working well, which I suspect has to do with this issue.

any solutions? Can Arlo support remove?

[ChefChaudart]

"ShayneS 

Arlo Moderator

‎04-12-2023 07:52 PM

Thank you, I will provide more info as soon as possible. "

Why do you mean by "as soon" ????  😒

[ShayneS]

@ChefChaudart 

Did you happen to receive the email from the support team regarding this? 

[live2fish]

You also need to add a way to delete phone devices, or at the minimum show the phone number. I have too many showing up and some are old phones. No way of telling which phone is which. it just shows "iPhone" for each one.

[jcplonghorn]

Great suggestion. Phone number would be the same for old phones though, so just list the name of the phone as it is in iOS. One of my old ones still listed is “[Name]’s iPhone 13 Pro Max”, for example. That would be easy to delete. As it is, they all just say “iPhone” (as you also said). 

[CJM2004]

This solution worked for me:

https://community.arlo.com/t5/Arlo-Secure/Delete-Devices-shown-in-Specific-People-list/td-p/1915705

[ShayneS]

To remove the devices added by the Admin, The admin needs to sign in to the app and navigate to the Profile Icon in the top left > Privacy Center > Account > Available geofence device(s) > Select the device via the red icon > Delete.

To remove shared access device(s), the Shared account needs to log in to their app and remove the requested device(s) via the same steps: Profile Icon in the top left > Privacy Center > Account > Available geofence devices > Select the device via the red icon > Delete.

[lnozzi]

Unfortunately, these steps that you suggest:

“navigate to the Profile Icon in the top left > Privacy Center > Account > Available geofence device(s)”

are not possible in the iOS app because there aren’t “Available geofence device(s)” under Account section.

[jcplonghorn]

It’s actually under Active Sessions at that path, and there is no option for Available Devices. Regardless, the devices showing there have the same problem we have all been complaining about: They only show a generic “iPhone” or “iPad”, e.g.  They do not show the actual name of the device (e.g., Fred’s iPhone 15 Pro Max). So, it is indeed useless. 

[EmilHan]

And also, if you remove active connections the devices themself will not be removed under the geofencing list. 
I tried to do this on both mine and the other users phone and it’s still the same.

on iPhone that is, don’t know how it looks on android

[EmilHan]

se my reply in other comment, but this doesn’t work and doesn’t solve the problem on iOS /iphone

[Zaklee]

I've invited my wife as a guest on my account using the app. When I go to geofencing to enable her device, four devices are listed. None of the device name match her current Android phone name which is found under Settings --> About Phone. 

I'm unable to remove her devices from the main account. There's no listing of devices on her device using her account. 

How do we make the device names match, or at least make sense? She has four devices listed, one is a long gone iPhone, one is her tablet, the other two have identical names which are the phone's model number. One is her current phone. The other is probably hey old one that was replaced under warranty with the same model.

Once we figure out how to rename the devices, we need to know how to remove unused devices. As I started, we can/disable them in geofencing but it didn't sell they can be removed entirely. 

We tried using the website but that offered even fewer options. Obviously we can't get support because it isn't enough to buy the product. Instead you have to pay for an ongoing subscription if you want help resolving an obvious software issues (or is it incompetent software design?) and perform basic tasks.

Fortunately this community support forum exists. How y'all can help.