Arlo|Smart Home Security|Wireless HD Security Cameras

Have Pro 2 6-camera bundle. Will 6th camera be deactivated when I buy subscription for 5 cameras?

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Tutor
Tutor

Hallo,
This is probably a stupid question so please don't laugh.
Currently I have Arlo pro 2 six camera set working on the free plan. All cameras are activated and working fine.
I wanted to subscribe to Arlo's $9.99 plan for 5 cameras. (Actually I only need that plan for 4 cameras but since the plan is for 5 then I have no choice.) Now the scary part: I'm afraid that if I buy plan for 5 cameras then my currently active 6th camera will be deactivated.
Does this make sense?
Please advise. Thank you.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Guru Guru
Guru

That's an excellent quetion. I would _think_ there would be no loss of the 6th camera but Arlo would need to confirm.  What about just purchasing the individual camera plans rather than the full plan?

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Tutor
Tutor

Plan for individual cameras not good in my case. Four cameras times $2.99 = $12.00 vs $9.99 for five.

I wonder if anybody from Arlo will answer my question.

Thanks

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Guru Guru
Guru

You can always use the Contact Support link at the bottom here.

 

@JamesC , @ShayneS , @JessicaP ?

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Arlo Moderator
Arlo Moderator

Hi JacekN,

 

The 6th camera will be inactive if you do buy the Arlo Smart Premier Plan for up to 5 cameras. You will need to purchase the single camera plan for the sixth camera. After 5 cameras, you'll get 50% off each on additional camera. You can see more about it here: Arlo Smart

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Tutor
Tutor

What?
Let me get it straight. I have purchased a set of six cameras in store and activated all six cameras. All six cameras are active and working at this time.Now you telling me that if I purchase plan for 5 cameras, you are going to deactivate my currently working camera that is a part of the set I have payed for????????????????? Is this a joke or something?? Explain this!

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Tutor
Tutor

Here is something for you to think about:
Imagine this:
You both 4 brand new tires and one new spare tire for your car in the tire store.
You then both tire protection insurance for 4 tires.
At this moment the sales manager of the tire store opens your trunk and takes your spare tire back because you both protection plan for 4 tires only! Does this make sense to you?

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Virtuoso
Virtuoso

I believe she meant sixth would be inactive from smart plan your talking about not free 7 day  storage for Pro2.  The 6th should still have free 7 day. Also the 5 cam plan would make sense and be about the same as buying 4 individual plans like you said you wanted in original post. If you could not use the sixth at all I could see your point. 

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Tutor
Tutor

That's the problem. We can only "believe" what she meant. Her answer is scary and unclear. Obviously the sixth camera should not be included in the 5 camera smart plan but it has to remain active and fully operational on free plan. I'm afraid that I will not be able to use the sixth at all.

I hope she will clarify that.

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Arlo Moderator
Arlo Moderator

Let me get someone to help you with this further. I'll reach out to you via private message to gather more information from you.

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