Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Purchased Ultra cameras and should receive one-year smart coverage but no longer offer?

Discussion stats
  • 2 Replies
  • 3 In Conversation

I bought the Ultra cameras with the understanding I would receive one year Smart coverage as advertised on the website. This was one of the reasons for me buying Arlo cameras. I called Arlo support and they told me they no longer offer the one year and instead it is only a three month period.. I explained the website shows one year and the lady on the phone said no way it says one does believe me. I will not but another Arlo product period. I don’t like being cheated.

Model: VMB5000 | Arlo Ultra SmartHub

Do you have the Ultra or Ultra 2 camera. The original Ultra came with a 1 year trial but the Ultra 2 comes with a 3 month trial. Not sure if it changed for the original Ultra. 

Guru Guru

Got a link? I can't find it. The box tells you how long the trial is which is what counts.