Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Reply
Discussion stats
  • 4 Replies
  • ‎2020-01-05 04:25 AM
  • 2090 Views
  • 1 Like
  • 3 In Conversation
Ralphyman
Follower
Follower
‎2020-01-05 04:25 AM
Hello,

Long time Arlo user, got a 4 set Ultra system and upon installing got notified that my one year free premium subscription was now active.. all good so far..
Upgraded to Elite to benefit from the 4K storage and was quite surprised to pay for the full price immediately..

Shouldn’t there be some kind of rebate accounting for the one year free Premium plan?
Labels:
Message 1 of 5
2,090
4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator
‎2020-01-07 03:56 PM

Hi @Ralphyman

 

I will be reaching out to you via PM with further details.

0 Likes
Message 2 of 5
2,038
Whythefus
Aspirant
Aspirant
‎2020-06-12 07:21 PM

I have same question re new purchase of ultra cameras with the one year free smart and the elite 4K cameras needing elite to utilize their usefulness 

0 Likes
Message 3 of 5
1,770
Whythefus
Aspirant
Aspirant
‎2020-06-12 07:22 PM

I have same inquiry

0 Likes
Message 4 of 5
1,769
ShayneS
Arlo Moderator
Arlo Moderator
‎2020-06-15 09:33 AM

@Whythefus

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

0 Likes
Message 5 of 5
1,731
Discussion stats
  • 4 Replies
  • ‎2020-01-05 04:25 AM
  • 2091 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.